I bought Parallels six months ago. Installed Parallels, XP, and Office. Everything worked generally fine. Over time Parallels started not working all the time....I would launch it and it would fail to open. Then I would relaunch it and it would fail to open. Then sometimes I could "Reset and Relaunch" and it would finally open. This was not ideal but I got used to it. Then a few weeks ago it just stopped working all together. The "Reset and Relaunch" option no longer works. I try to open Parallels and it bounces around in the dock for a few seconds and then just quits and tells me that "The application Parallels Desktop quit unexpectedly". And I can't get any farther than that. It just won't open. I can't even get into Parallels options to see if there are some configuration options. I tried uninstalling and reinstalling, but that didn't help. Any suggestions would be greatly appreciated.
What you can see in crash logs? ~/Library/Parallels/bugreports/ /Library/Logs/panic.log or ~/Library/Logs/CrashReporter/Parallels.crash.log
I am getting a similar error..."The VM has unexpectedly quit" Parallels Desktop for Mac 3.0 Build 5608 Mac OS X 10.5.x Leopard, all patches applied Guest OS: Windows XP Professional SP3 Guest OS amount of memory: 800MB Type of computer: MacBook Pro Computer RAM: 2GB See attached crash log. I usually leave my Win XP SP3 VM running overnight, but no applications, just AVG Free and ZoneAlarm running. Occasionally, when I check in the morning, there is an error message saying that "The VM has unexpectedly quit" and there is an option, if I want to send a report to Apple and relaunch. I have no idea why this is happening. I have tried more VM memory (800MB), larger virtual disk, etc. It seems to happen more when in Coherence mode than Single Window mode. I have no idea why this is happening. Any help would be appreciated.
Try following steps: 1. Restart Mac OS 2. Disable screensaver in Mac OS and in Windows(after VM start) 3. if you are not able to start Parallels Desktop -- reinstall as described in http://kb.parallels.com/en/4790 -- delete .mem and sav files from VM folder 4. Try to start VM
I never have any trouble restarting the Win XP VM. One thing I see in that support post is that may be my problem is that I don't shut down the VM or Mac OS X that often. Usually, only when there are Mac OS X patches requiring a reboot.
Crash Log I don't know what any of this means, but hopefully you will! I cut off about half of the stuff at the bottom because the message was too long to submit. I hope that isn't the half that you need. As I said I am no longer able to launch Parallels...it just gives me the message that the "Application Quit Unexpectedly". Thanks for your help. Process: Parallels [868] Path: /Users/Doug/Desktop/Parallels Desktop.app/Contents/MacOS/Parallels Identifier: com.parallels.desktop Version: 3.0 (3.0 Build 4128.0) Code Type: X86 (Native) Parent Process: launchd [69] Date/Time: 2008-09-27 19:47:53.927 -0700 OS Version: Mac OS X 10.5.5 (9F33) Report Version: 6 Exception Type: EXC_CRASH (SIGBUS) Exception Codes: 0x0000000000000000, 0x0000000000000000 Crashed Thread: 1 Thread 0: 0 com.parallels.desktop 0x0034c890 0x1000 + 3455120 1 com.parallels.desktop 0x0034c938 0x1000 + 3455288 2 com.parallels.desktop 0x0034cac5 0x1000 + 3455685 3 com.parallels.desktop 0x0012e9b3 0x1000 + 1235379 4 com.parallels.desktop 0x000419ec 0x1000 + 264684 5 com.parallels.desktop 0x00006792 0x1000 + 22418 6 com.parallels.desktop 0x000066b9 0x1000 + 22201 Thread 1 Crashed: 0 libSystem.B.dylib 0x96f3668e __semwait_signal + 10 1 libSystem.B.dylib 0x96f6136d pthread_cond_wait$UNIX2003 + 73 2 libGLProgrammability.dylib 0x9084db32 glvmDoWork + 162 3 libSystem.B.dylib 0x96f606f5 _pthread_start + 321 4 libSystem.B.dylib 0x96f605b2 thread_start + 34 Thread 1 crashed with X86 Thread State (32-bit): eax: 0x00000004 ebx: 0x96f6138d ecx: 0xb00a0e9c edx: 0x96f3668e edi: 0xa00c1e08 esi: 0xb00a1000 ebp: 0xb00a0f18 esp: 0xb00a0e9c ss: 0x0000001f efl: 0x00000247 eip: 0x96f3668e cs: 0x00000007 ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037 cr2: 0xb00a0fec Binary Images: 0x1000 - 0xc31eeb +com.parallels.desktop 3.0 (3.0 Build 4128.0) /Users/Doug/Desktop/Parallels Desktop.app/Contents/MacOS/Parallels 0xf33000 - 0xf56fed com.apple.audipenAL 1.2 (1.2) <d2b9567e2f3e44ef025556bffbb1aeb9> /System/Library/Frameworks/OpenAL.framework/Versions/A/OpenAL 0x14ee000 - 0x14fcfeb libSimplifiedChineseConverter.dylib ??? (???) <548d5a699dbe2bb8fcc8275321fdc0d4> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib 0x1501000 - 0x1513fff libTraditionalChineseConverter.dylib ??? (???) <89ec94121ef50601dc538548caae57fc> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib 0xe3b4000 - 0xe3d0ff7 GLRendererFloat ??? (???) <c87cf601b3d09de41ec0e742e7afda79> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloat.bundle/GLRendererFloat 0xe500000 - 0xe683fe3 GLEngine ??? (???) <53be12846de26d4d81d58a074b55c877> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine 0xe6b1000 - 0xea18fe8 com.apple.GeForce8xxxGLDriver 1.5.30 (5.3.0) <c0351f8eba6ca8205626e8081a2a9020> /System/Library/Extensions/GeForce8xxxGLDriver.bundle/Contents/MacOS/GeForce8xxxGLDriver 0x8fe00000 - 0x8fe2da53 dyld 96.2 (???) <14ac3b684fa5a31932fa89c4bba7a29b> /usr/lib/dyld 0x900d2000 - 0x90109fff com.apple.SystemConfiguration 1.9.2 (1.9.2) <8b26ebf26a009a098484f1ed01ec499c> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration 0x9010a000 - 0x90411fff com.apple.HIToolbox 1.5.4 (???) <5e2af960b53059c648af4adb99471032> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 0x90412000 - 0x90412ff8 com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices 0x904dd000 - 0x904edffc com.apple.LangAnalysis 1.6.4 (1.6.4) <8b7831b5f74a950a56cf2d22a2d436f6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis 0x904ee000 - 0x906bcfff com.apple.security 5.0.4 (34102) <f01d6cbd6a0f24f6c13952ed448e77d6> /System/Library/Frameworks/Security.framework/Versions/A/Security 0x906bd000 - 0x906c5fff com.apple.DiskArbitration 2.2.1 (2.2.1) <75b0c8d8940a8a27816961dddcac8e0f> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration 0x906f9000 - 0x90753ff7 com.apple.CoreText 2.0.3 (???) <1f1a97273753e6cfea86c810d6277680> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText 0x9077d000 - 0x90810fff com.apple.ink.framework 101.3 (86) <bf3fa8927b4b8baae92381a976fd2079> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink 0x90811000 - 0x90825ff3 com.apple.ImageCapture 4.0 (5.0.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture 0x90826000 - 0x90cf7f3e libGLProgrammability.dylib ??? (???) <fe1a33d4919c121aab831ad516da6a89> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib 0x90cfe000 - 0x90d05fff com.apple.agl 3.0.9 (AGL-3.0.9) <aeab67ef267f8295ae80fddc197b52a5> /System/Library/Frameworks/AGL.framework/Versions/A/AGL 0x90d36000 - 0x90d36ff8 com.apple.Cocoa 6.5 (???) <e064f94d969ce25cb7de3cfb980c3249> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa 0x90e59000 - 0x90e66fe7 com.apple.opengl 1.5.7 (1.5.7) <db835aeb1ffca9f5b5647dd0829a5b2c> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL 0x90e67000 - 0x90ee1ff8 com.apple.print.framework.PrintCore 5.5.3 (245.3) <222dade7b33b99708b8c09d1303f93fc> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 0x90ee2000 - 0x90f5efeb com.apple.audio.CoreAudio 3.1.0 (3.1) <70bb7c657061631491029a61babe0b26> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio 0x90fcb000 - 0x90feffff libxslt.1.dylib ??? (???) <4933ddc7f6618743197aadc85b33b5ab> /usr/lib/libxslt.1.dylib 0x9100d000 - 0x910c7fe3 com.apple.CoreServices.OSServices 226.5 (226.5) <2a135d4fb16f4954290f7b72b4111aa3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices 0x910c8000 - 0x910d1fff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <d3180f9edbd9a5e6f283d6156aa3c602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition 0x910d2000 - 0x910d9fe9 libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.dylib 0x910da000 - 0x91107feb libvDSP.dylib ??? (???) <b232c018ddd040ec4e2c2af632dd497f> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib 0x91108000 - 0x91108ffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit 0x91109000 - 0x91109ffa com.apple.CoreServices 32 (32) <2fcc8f3bd5bbfc000b476cad8e6a3dd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x913aa000 - 0x913faff7 com.apple.HIServices 1.7.0 (???) <f7e78891a6d08265c83dca8e378be1ea> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices 0x913fb000 - 0x9180bfef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib 0x927e6000 - 0x9282ffef com.apple.Metadata 10.5.2 (398.22) <a6b676925dd832780daf991e79adfebd> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata 0x92835000 - 0x92bf3fea libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib 0x92bf4000 - 0x92bfbffe libbsm.dylib ??? (???) <d25c63378a5029648ffd4b4669be31bf> /usr/lib/libbsm.dylib 0x92bfc000 - 0x92cc7fff com.apple.ColorSync 4.5.0 (4.5.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync 0x92cf1000 - 0x92cf5fff libGIF.dylib ??? (???) <572a32e46e33be1ec041c5ef5b0341ae> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x92d0e000 - 0x92d13fff com.apple.CommonPanels 1.2.4 (85) <ea0665f57cd267609466ed8b2b20e893> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels 0x92d14000 - 0x92d9ffff com.apple.framework.IOKit 1.5.1 (???) <324526f69e1443f2f9fb722cc88a23ec> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x92da0000 - 0x92e2cff7 com.apple.LaunchServices 290 (290) <61af37aac50984d220dd176f777e3b72> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices 0x92f69000 - 0x92fedfe3 com.apple.CFNetwork 339.5 (339.5) <c6565c13b0356e1d4bb99a68398d558b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 0x93058000 - 0x930d5fef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib 0x9314c000 - 0x9314cffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
Build is too old Please download build 5608 following link bellow: http://download.parallels.com/v3/en/GA/Parallels-Desktop-5608-Mac-en.dmg and reinstall Parallels Desktop as described in kb http://kb.parallels.com/en/4790
Thank you!! That worked perfectly and the problem appears to be resolved. I really appreciate your help!
