prl_client_app at 100% Cannot start Parallels 4.0

Discussion in 'Installation and Configuration of Parallels Desktop' started by pcraddock, Dec 26, 2008.

  1. pcraddock

    pcraddock Member

    Messages:
    37
    Hi, I just installed PD4, build 3540. I upgraded from PD3 but did this as a clean install with no VMs. After installation, I see a process called prl_client_app (identified as Parallels Starter by Activity Monitor) that consumes 100% CPU. This is before even attempting to start Parallels. When I do attempt to start, it jumps to two of the same processes and consumes all cycles. Looking at Activity Monitor, both processes are Not Responding.
    Figuring this might be a Permissions issue, I went ahead and repaired permissions... No luck. I tried to run Parallels and the process hung again. Any ideas as to where to look?
    I have uninstalled and reinstalled 3 times already. Upon reboot, I have to go in and kill the Parallels Starter before doing anything else.
    Computer type is MacBook Pro, 2.4GHz processor. OSX 10.5.6 with 4GB RAM.
     
  2. pcraddock

    pcraddock Member

    Messages:
    37
    As an update.... I have installed this on another account on the same computer. It does work. But switching to my main account produces the prl_client_app hang.
     
  3. pcraddock

    pcraddock Member

    Messages:
    37
    And here's the log file...

    I am posting the log file, as well.
     

    Attached Files:

  4. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    Steps:
    1. Open Terminal from /Applications/Utilities
    2. type commands
    cd Documents
    rm -rf .parallels-vm-directory
    3. Start Parallels
     
  5. pcraddock

    pcraddock Member

    Messages:
    37
    Now it starts! Many thanks!
     

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