Parallels Support on Vacation? 5626

I tried to use Parallels e-mail support/help, but they seem to be closed for the holidays. So I'll try here.

I downloaded parallels–desktop-5626-Mac-en yesterday after having the usual problems with your the version 3 build 5626 update (disk image failed to mount). When I click on it I am asked whether I wish to open or save the file. No matter how many times I click on open, nothing happens. What do I do now?

 

Please use this link
http://download.parallels.com/v3/en/GA/Parallels-Desktop-5626-Mac-en.dmg

 

John--please reread my message.

John--that's the file I already downloaded. What do I do with it? Should I click "save," rather than "open"?

 

I believe this is internet connection issue,
file was not downloaded fully,
Please check to make sure that size is 111

 

Then what? Do I have to have XP open when I install? Do I have to disable antivirus software? Do I have to uninstall Parallels Tools?....

 

Do I have to have XP open when I install?
No
Do I have to disable antivirus software?
Yes
Do I have to uninstall Parallels Tools?....
Yes

 

John--The install screen has been open for 10 minutes, with nothing happening. Should I have uninstalled Parallels Desktop before starting the install of build 5626? Is there anything else you forgot to tell me?

 

Installation complete. Parallels had to be shut down.