Step 4 of 4 - Parallel tools - screen frozen

I am using Mac OS X version 10.5.6. I have a new MacBook (2.4 Ghz; 2 GB Memory). I am using a trial version of Parallels for Mac version 4.0.3810. I have Bootcamp installed in a separate partition. I just finished configuring the Parallels "virtual machine" to work with Bootcamp. I had no problems accessing the XP Window to continue the configuration and got to step 4 of the 4 step process with no problem. A pale blue progress bar appeared and progessed until it became a solid blue bar. Everything seems to have gone smoothly and Parallels just finished step 4 of 4 steps (installing Parallel Tools). However, the configuration screen is now frozen, the blue solid bar has now changed to a grey bar and I have been waiting for 30 minutes for it to close. I cannot close the VM window, I cannot access Parallels except through Spaces.

Any suggestions? I have searched the forums, reviewed the manual and don't know what to do next.

Any help much appreciated.
Stu

 

Could you please provide screenshot?

 

Screenshot attached

Here you are - I could only access Parallels through Spaces - the grey bar was solid blue until just before my posting; it is now grey. The Parallels Desktop icon in the dock still has the "red circle".

Thanks
Stu

 

Can you see in any other Spaces some dialog window related to Parallels Desktop?
If yes close it, if not please create ticket in support
http://www.parallels.com/support/desktop/request/

 

I am freezing at step 2

I have a Macbook Pro Feb 2006 vintage with 1.5GB of DRAM and MacOS 10.5.6. Upgrading to Parallels 4 build 3810.

Manually started the second stage update of Windows 2000 VM by double clicking setup.exe on mounted CD image.

It froze as shown in the grab. Parallels is using between 35 and 55% of a cpu.

This is from the console:
8/01/09 10:23:15 AM Installer[712] Parallels Desktop 4.0 for Mac Installation Log
8/01/09 10:23:15 AM Installer[712] Opened from: /tmp/ParallelsDesktop-parallels-en_US-4.0.3810.237520.dmg.mnt/Install.mpkg
8/01/09 10:24:07 AM Installer[712] Upgrade: "Parallels Desktop 4.0 for Mac"
8/01/09 10:24:07 AM Installer[712] Upgrade: "Parallels Desktop"
8/01/09 10:24:07 AM Installer[712] Upgrade: "Parallels Desktop Transporter"
8/01/09 10:24:07 AM Installer[712] Upgrade: "Parallels Desktop Image Tool"
8/01/09 10:24:07 AM Installer[712] Upgrade: "Parallels Desktop Explorer"
8/01/09 10:24:08 AM Installer[712] Create temporary directory "/private/tmp/Parallels Desktop 4.pkg.712DIQywy"
8/01/09 10:24:08 AM Installer[712] run preflight script for Parallels Desktop 4.0 for Mac
8/01/09 10:24:09 AM runner[725] preflight[727]: [UN_PERCENT]:4[UN_OP]:Stopping Parallels Desktop [UN_MSG]:Stopping Dispatcher
8/01/09 10:24:09 AM runner[725] preflight[727]: launchctl unload "/Library/LaunchDaemons/com.parallels.desktop.launchdaemon.plist"
8/01/09 10:24:09 AM com.apple.launchd[1] (com.parallels.desktop.launchdaemon[61]) Stray process with PGID equal to this dead job: PID 190 PPID 1 prl_disp_service
8/01/09 10:24:09 AM com.apple.launchd[1] (com.parallels.desktop.launchdaemon[61]) Exited: Terminated
8/01/09 10:24:14 AM Parallels[734] Stopping Parallels Dispatcher Service
8/01/09 10:24:14 AM runner[725] preflight[727]: Login failed: Unable to connect to Parallels Service. [-2147483063]
8/01/09 10:24:14 AM runner[725] preflight[727]: Sending TERM signal to Parallels virtual machines
8/01/09 10:24:14 AM runner[725] preflight[727]: Sending KILL signal to Parallels virtual machines
8/01/09 10:24:14 AM Parallels[741] Stopping Parallels networking
8/01/09 10:24:14 AM prl_naptd[177] Exiting Parallels Network Daemon

8/01/09 10:24:14 AM kernel com.parallels.kext.vnic 4.0.3540.209168 is unloading.
8/01/09 10:24:15 AM runner[725] preflight[727]: kextunload: unload id com.parallels.kext.prl_vnic succeeded (any personalities also unloaded)
8/01/09 10:24:15 AM kernel com.parallels.kext.prlnet 4.0.3540.209168 is unloading.
8/01/09 10:24:15 AM runner[725] preflight[727]: kextunload: unload id com.parallels.kext.prl_netbridge succeeded (any personalities also unloaded)
8/01/09 10:24:17 AM runner[725] preflight[727]: [UN_PERCENT]:13[UN_OP]:Stopping Parallels Desktop [UN_MSG]:Stopping Dispatcher
8/01/09 10:24:17 AM Parallels[779] Unloading kernel extension prl_usb_connect.kext
8/01/09 10:24:17 AM Parallels[794] Unloading kernel extension prl_hid_hook.kext
8/01/09 10:24:17 AM kernel /prl_hid/ Parallels HID Helper stopped.
8/01/09 10:24:17 AM Parallels[809] Unloading kernel extension prl_hypervisor.kext
8/01/09 10:24:17 AM kernel /drv/ HypModule.c:255 Parallels Hypervisor 4.0.3540.209168 unloaded.
8/01/09 10:24:21 AM runner[725] preflight[727]: can't open /Library/Receipts/Parallels ImageTool 4.pkg/Contents/Archive.bom: No such file or directory
8/01/09 10:24:21 AM runner[725] preflight[727]: **** Can't open /Library/Receipts/Parallels ImageTool 4.pkg/Contents/Archive.bom.
8/01/09 10:24:21 AM runner[725] preflight[727]: [UN_OP]:Removing Parallels Desktop files [UN_MSG]:Removing Parallels Desktop files
8/01/09 10:24:33 AM runner[725] preflight[727]: [UN_MSG]:Removing Parallels Desktop Transporter
8/01/09 10:24:36 AM runner[725] preflight[727]: [UN_MSG]:Removing Parallels Desktop Image Tool
8/01/09 10:24:39 AM runner[725] preflight[727]: [UN_MSG]:Removing Parallels Desktop Explorer
8/01/09 10:24:47 AM Installer[712] Processing Parallels Desktop 4.0 for Mac:
8/01/09 10:24:47 AM Installer[712] run preupgrade script for Parallels Desktop 4.0 for Mac
8/01/09 10:25:00 AM Installer[712] Processing Parallels Transporter 4:
8/01/09 10:25:01 AM runner[725] pkgExtractor[8850]: pkgExtractor: Ignoring invalid resource fork length for ///Applications/Parallels
8/01/09 10:25:01 AM Installer[712] Processing Parallels Image Tool 4:
8/01/09 10:25:03 AM runner[725] pkgExtractor[8853]: pkgExtractor: Ignoring invalid resource fork length for ///Applications/Parallels
8/01/09 10:25:03 AM Installer[712] Processing Parallels Explorer 4:
8/01/09 10:25:04 AM runner[725] pkgExtractor[8856]: pkgExtractor: Ignoring invalid resource fork length for ///Applications/Parallels
8/01/09 10:25:04 AM Installer[712] Processing Parallels Network Drivers for Mac OS X 10.5:
8/01/09 10:25:05 AM Installer[712] run postflight script for Parallels Desktop 4.0 for Mac
8/01/09 10:25:05 AM Parallels[8884] Stopping Parallels networking
8/01/09 10:25:06 AM runner[725] postflight[8866]: launchctl: Error unloading: com.parallels.vm.prl_naptd
8/01/09 10:25:08 AM Parallels[8906] Unloading kernel extension prl_netbridge.kext
8/01/09 10:25:08 AM Parallels[8914] Unloading kernel extension prl_vnic.kext
8/01/09 10:25:08 AM Parallels[8923] Unloading kernel extension prl_usb_connect.kext
8/01/09 10:25:08 AM Parallels[8932] Unloading kernel extension prl_hid_hook.kext
8/01/09 10:25:08 AM Parallels[8941] Unloading kernel extension prl_hypervisor.kext
8/01/09 10:25:11 AM kernel com.parallels.kext.vnic 4.0.3810.237520 has started.
8/01/09 10:25:11 AM kernel /prl_hid/ Parallels HID Helper started.
8/01/09 10:25:11 AM kernel /drv/ HypModule.c:178 Parallels IPI irq = 0 ipi = 0(0x0)
8/01/09 10:25:11 AM kernel /drv/ HypModule.c:181 Parallels Hypervisor 4.0.3810.237520 loaded.
8/01/09 10:25:13 AM Parallels[8970] Loading kernel extension prl_hypervisor.kext
8/01/09 10:25:19 AM kernel com.parallels.kext.prlnet 4.0.3810.237520 has started.
8/01/09 10:25:19 AM Parallels[9015] Loading kernel extension prl_hid_hook.kext
8/01/09 10:25:19 AM Parallels[9021] Loading kernel extension prl_usb_connect.kext
8/01/09 10:25:19 AM Parallels[9026] Trying to load kernel extensions, exit status: 0
8/01/09 10:25:19 AM Parallels[9029] Starting Parallels networking...
8/01/09 10:25:19 AM Parallels[9032] Loading kernel extension prl_netbridge.kext
8/01/09 10:25:19 AM Parallels[9037] Loading kernel extension prl_vnic.kext
8/01/09 10:25:20 AM com.parallels.desktop.launchdaemon[8962] No matching processes were found
8/01/09 10:25:20 AM kernel com_parallels_kext_prl_vnic_device_0: Ethernet address 00:1c:42:00:00:08
8/01/09 10:25:20 AM kernel com_parallels_kext_prl_vnic_device_1: Ethernet address 00:1c:42:00:00:09
8/01/09 10:25:20 AM com.parallels.desktop.launchdaemon[8962] No matching processes were found
8/01/09 10:25:21 AM com.apple.launchd[1] (com.parallels.vm.prl_naptd) Unknown key for boolean: SuccessfulExit
8/01/09 10:25:22 AM prl_naptd[9073] Starting Parallels Network Daemon

8/01/09 10:25:22 AM com.parallels.desktop.launchdaemon[8962] Configuring en9...
8/01/09 10:25:22 AM com.parallels.desktop.launchdaemon[8962] Changes to System Preferences commited.
8/01/09 10:25:22 AM com.parallels.desktop.launchdaemon[8962] Configuring en10...
8/01/09 10:25:22 AM com.parallels.desktop.launchdaemon[8962] Changes to System Preferences commited.
8/01/09 10:25:22 AM Parallels[9080] Parallels networking sucessfully started
8/01/09 10:25:24 AM Parallels[9089] Restarting CiscoVPN
8/01/09 10:25:24 AM Parallels[9094] Starting Parallels Dispatcher Service
8/01/09 10:25:50 AM Parallels[9175] Loading kernel extension prl_hypervisor.kext
8/01/09 10:25:50 AM Parallels[9181] Loading kernel extension prl_hid_hook.kext
8/01/09 10:25:51 AM Parallels[9187] Loading kernel extension prl_usb_connect.kext
8/01/09 10:25:51 AM sudo[9203] root : TTY=unknown ; PWD=/Applications ; USER=olivian ; COMMAND=/Applications/Parallels Desktop.app/Contents/MacOS/PD_Starter.app/Contents/MacOS/prl_client_app --mode cache_install
8/01/09 10:25:53 AM Installer[712] run postflight script for Parallels Explorer 4
8/01/09 10:25:53 AM sudo[9213] root : TTY=unknown ; PWD=/Applications ; USER=olivia ; COMMAND=/usr/bin/open /Library/Parallels/Parallels Mounter.app
8/01/09 10:25:54 AM sudo[9233] root : TTY=unknown ; PWD=/Applications ; USER=olivian ; COMMAND=/usr/bin/open /Library/Parallels/Parallels Mounter.app
8/01/09 10:26:22 AM Installer[712] Removing temporary directory "/private/tmp/Parallels Desktop 4.pkg.712DIQywy"
8/01/09 10:36:22 AM kernel /drv/ HypIoctls.c:675 Parallels hypervisor inited (cpus=2 vtx=Enabled vtd=NO svm=NotPresent phy=PAE lin=x32 mem=1536)
8/01/09 1:21:43 PM kernel /drv/ HypIoctls.c:675 Parallels hypervisor inited (cpus=2 vtx=Enabled vtd=NO svm=NotPresent phy=PAE lin=x32 mem=1536)

The last entry is over two hours ago.

What should I do????

Thanks
Bill Northcott

 

Yo I got it.

The clue is the little padlock image in the top right of the dialog. I know Apple likes subtle GUI clues but this one is silly. You need to click the padlock which will take you to Windoze to log in as Administrator. Once you do this it goes on to the next stage. I had to do it three times in all.

Cheers
Bill Northcott

 

Thanks for mentioning this. I thought the new converter tool would deactivate the Windows security...and it doesn't. So if you get to step 4 and it goes to the very end of the task bar and keeps scrolling...hit the gray lock hidden in the upper right of the updater screen to go into manual install mode. If your machine is like mine, you'll see Windows Security complaining about the Parallels Tools driver updates. Keep hitting 'install anyway' until the Parallel Tools installer is complete. That worked for me. Vista as a virtual OS works beautifully. I'm still having problems with my XP/Boot Camp partition, but that's another post.