When will the free upgrades from 3.0 to 4.0 be processed

Discussion in 'Installation and Configuration of Parallels Desktop' started by PeteNewson, Nov 25, 2008.

  1. PeteNewson

    PeteNewson Bit poster

    Messages:
    2
    Hi,

    I have a support ticket (615078) for a free upgrade from Version 3.0 to 4 of Parallels Desktop.

    Any ideas when this will be processed - its been open but unread since 13 Nov.

    Thanks
     
  2. Anna Pichueva

    Anna Pichueva Parallels Team

    Messages:
    73
    Free upgrades are available now. All customes who have purchased Parallels Desktop 3.0 after the 1st of September can receive a free upgrade key. Where to receive it depends on the place you purhcased PD3.
     
  3. Kris G

    Kris G Member

    Messages:
    26
    How about situation like mine. I did purchase ver 3.0 in the beginning of November and then ver 4.0 was released. I purchased an upgrade. Looks like I qualified for free upgrade. Am I entitled to refund?

    Kris
     
    Last edited: Dec 2, 2008
  4. PeteNewson

    PeteNewson Bit poster

    Messages:
    2
    Thanks

    Thanks Anna,

    New key has been received.
     
  5. nuggie

    nuggie Bit poster

    Messages:
    2
    Upgrade ticket still unread

    Hi.

    I've posted a ticket for my free upgrade at Sat Jan 03. The status of this ticket is still new and unread.
    How long i've to wait?

    My ticketnr: 651769
     
  6. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    Sale engineer will reply in 12 hours
     
  7. nuggie

    nuggie Bit poster

    Messages:
    2
    Okay, thank you for the answer.

    But until now the status is still unread.
     
  8. glyphrunner

    glyphrunner Bit poster

    Messages:
    2
    My copy of Parallels 3.0 was purchased through MacMall in mid-October. How do I go about getting an upgrade key for v4.0?
     
  9. Peter Canasius J L

    Peter Canasius J L Forum Maven

    Messages:
    509
    Please create ticket in support team they will reply you with information
     
    Last edited by a moderator: Jan 13, 2009

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