Hello there,
We just downloaded & installed the brand new Parallels Desktop update that you came out with this week.
However, we are having a serious amount of trouble when trying to print to our USB printer, the HP PhotoSmart C4180 MultiFunction printer:
We are getting BLUE SCREENS OF DEATH every single time we try to print!
We are running Windows XP Home Edition Service Pack 2 inside of Parallels Desktop (Build 1884 Release Candidate 9/5/06) on a 20" 2.0 GHz Intel iMac. Parallels Tools are installed also.
We installed the latest drivers from HP, and we setup the USB options in the Parallels configuration screen properly. We have enabled USB and have selected the "autoconnect at startup" option. (This is also a brand new install of Windows XP Home Edition SP 2, straight out of a retail box.)
However, almost every single time that we try to connect to the USB printer from the "Devices-->USB-->Photosmart C4100 Series", we get an error message from Parallels which says "USB device you are trying to connect to the virtual machine is being used by another process. Wait 5-10 seconds, then try to connect the device again. If this does not help, find the application that blocked up the device and disconnect it manually." This happens 90% of the itme. Nothing else is checked underneath the "Devices->USB" menu.
Then, after unplugging & plugging in the printer several times from the USB port, and turning the printer on & off again, we can sometimes LUCKILY get Parallels to connect to our printer. When this happens, Windows sees our printer and every time we go to print something, we get a blue screen of death and Windows XP restarts.
Of course, the Mac has no problem printing to this very same printer from within Mac OS X.
We even enabled Printer Sharing from within Mac OS X, and installed Bonjour for Windows within Windows XP. We go through the Bonjour printer configuration assistant, it finishes successfully, and then we see the printer inside our "Printers and Faxes" control panel. But when we go to print to that printer, Windows tells us that no printers can be found. At least there's not a blue screen of death that time, but a very similar problem.
We need to print, but we can't seem to find any way to do it with Parallels.
This very same printer printed just fine on a standalone Windows XP machine. And of course, it prints just fine on Mac. It's just when it's trying to print from Windows XP within Parallels.
Does anyone have any ideas?
Thanks,
Scott
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