Parallels Continues to Frustrate

Hi,

I am hoping that someone at Parallels can assist me with this issue or at least guide me in the right direction that doesn't involve me continuing to be as bad off as I have been and am currently. The first issue is that I cannot seem to find a working link related to "e-mail support".

http://www.parallels.com/support/desktop/ -> Clicking "No Charge E-mail Support" leads to http://www.parallels.com/support/desktop/request/ which just makes you log into your account. So I have my Parallels 3.0 registered and there's an option under "My Registered Products" next to my license to "Request Support" which just leads me in this endless circle, so here we are on the forum. This is really just me whining about there being no option to actually e-mail anyone that I can find. I don't think I am crazy -- it seems to be some odd endless loop.

Anyway, I got my Parallels Desktop license some time ago but just installed it in July 2008 and really started using it in November-December 2008. Then after fairly regular usage in January of 2009 my Parallels went Kaput. It declared my drive as being corrupt and would not load the VMs. I did all the tips and tricks recommended by Parallels with no success. You can read my old problem here as it details it pretty clearly:

http://forum.parallels.com/showthread.php?p=141222

None of the solutions worked. I just started back from scratch again with a new install. However, I was told by Parallels support staff that the issue I am experiencing is apparently fixed or at least not as likely to occur in 4.0. This is not very reassuring. Now here we are again in March after just undertwo months of using Parallels again and I am in the same boat. Although this time I am getting "Error code is 419502468" -- but with the same results. I followed the steps outlined in this KB:

http://kb.parallels.com/en/4680

However, if I try to load any of the snapshots - fail (same error). If I try to press "start" -- it just asks me what type of install I want to do for a new OS. In other words it is no help and does not fix anything. This is quite frustrating! Is there any sort of solution that's being overlooked -- will Parallels do anything to help me here? This has now burned far more time than the product's value in my opinion. I really like it when it works but this is just something that should fundamentally not happen and I am definitely not doing anything odd here -- this is NORMAL product usage. Please feel free to call or e-mail me if you work at Parallels -- my information is on the account. Otherwise I will look for answers here.

 

I also just realized a potential solution (although it should not be necessary) would be to fully copy/backup my Parallels Workstation folder periodically. That way when it seems to randomly completely crap out and die -- I could just revert back to when it didn't fall apart on me -- obviously having my days numbered at this point once again. This is a horrible work around but one I guess I will acknowledge and follow if Parallels can't correct this problem.

 

E-Mail Support Request

Hello,

You can request our technical support creating support ticket in our system. Please, login to your account, follow "My Registered Products" and register your permanent activation key.

Near your registered permanent key you will see "Request" option. Please, click on it and submit a form with your request.

Please, do not hesitate to ask any additional questions.