Version 3.0: Still on 5608, can't upgrade to 5636

Discussion in 'Installation and Configuration of Parallels Desktop' started by thesheep, Mar 28, 2009.

  1. thesheep

    thesheep Bit poster

    Messages:
    8
    I'm sure I've upgraded at least once over the past 6 months but nevertheless, when I click "About Parallels Desktop" it tells me that I have Build 5608 (June 2008).

    When I click "check for updates" it finds an update, build 5636. However, when I download this update and try to install it, the system hangs and it never begins installing.

    If I download it, quit Parallels, and try to mount the DMG file, OSX tells me that there is a problem with it. It says "Disk failed to mount. Reason: not recongized".

    I'm stuck: I can't find a section of the Parallels website that lets me download different builds. Each time I download 5636 I get the same problem (tried it 4 times). How could I get a different version, say 5634?

    Help!
     
  2. mcmaiering

    mcmaiering Junior Member

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    13
    Errm unfortunately I don't have a solution, but I have the same problem. I'm on build 5582 and I get the same errors when trying to update. Any help from the Parallels geniuses?
     
  3. thesheep

    thesheep Bit poster

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    8
  4. mcmaiering

    mcmaiering Junior Member

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    Absolutely brilliant :D
     
  5. mcmaiering

    mcmaiering Junior Member

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    Ok, maybe not so brilliant... It wants an activation Key and my purchased one wont work...
     
  6. mcmaiering

    mcmaiering Junior Member

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    13
    And parallels has also stopped working, it will not start any of the 3 VMs...
     
  7. STim

    STim Bit poster

    Messages:
    942
    Here is the KB article that should help upgrade: http://kb.parallels.com/en/6191
     
    Last edited: Mar 29, 2009
  8. KevinClarke

    KevinClarke Product Expert

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    128
    I also used the KB article - http://kb.parallels.com/en/6191 And it has seemed to work ok. However, My previous build version prior to the upgrade was 5626 and not 5608.

    Regards
    kevin
     
  9. andreas harbauer

    andreas harbauer Bit poster

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    3
    german version

    Hi is there a german version for build 5636 also availabe? or is a newer version than 5626 in german available?
    our key's won't work with the english build of 5636!

    thx a lot!
     
  10. KevinClarke

    KevinClarke Product Expert

    Messages:
    128
    Hi Andreas,

    Good question - I think you might need to send this question directly into Parallels email support - pd@support.parallels.com

    Regards
    kevin
     
  11. modronmarch

    modronmarch Member

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  12. andreas harbauer

    andreas harbauer Bit poster

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    update

    is there still a german version (5636 or newer) available now?
     
  13. andreas harbauer

    andreas harbauer Bit poster

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