The folder required...

All, I posted this to tech support, but I'm hoping I can get a quicker response here:

I have Parallels 4.0 running on an iMac in our school district with the shared users installation so many users can use the virtual machine. One user is having a problem opening the virtual machine. When the user tries to run parallels, he gets the following error: "The folder required for the correct operation of Parallels Desktop is not available. Reinstall the application." I tried deleting everything in the users folder (network folder) pertaining to parallels. I even created a new user that never ran parallels and made a list of all the files it made and then deleted them on the user with the problem, but the error message continued. I have tested the virtual machine on five different network users and they all work perfectly. Can you give any advice? Also, if I do need to re-install Parallels, can you please tell me how to tell what serial number is currently in use on his box?

Language: en
Product Version: 4.0
Computer Type: iMac
Build Number: Other... 9L31a
Amount of memory: 2-4GB
Host OS: Mac OS X 10.5.x Leopard
Host OS details:
Guest OS: Windows XP Professional
Guest OS type: 32-bit
Number of CPUs in Virtual machine: 1
Amount of Guest OS memory: 512?

Thank you,
Bryan

 

Does anyone have any idea on this? Technical support has yet to answer the question.

Thanks,
Bryan

 

Since I keep replying to myself, I'll finish up. Simply doing as the program told me to do in the first place worked - I uninstalled the program and re-installed it. By uninstalling the program, my virtual machine was left in its place, and I was able to use the VM again with all users local, and networked.