unable to start Parallels 5/upgraded to Snow

Discussion in 'Installation and Configuration of Parallels Desktop' started by ITA, Nov 19, 2009.

  1. ITA

    ITA Bit poster

    Messages:
    2
    After installing the Parallels 5.0 upgrade, I then upgraded to Snow Leopard (updated to 10.6.1)
    Now, when I try to start Parallels, whether via the icon on the dock, or by directly opening the virtual machine .pvm file, there is no response after the initial "hopping up and down" of the icon on the dock.

    I do see the following processes:

    bash-3.2$ ps auxwww|grep Parallels
    root 147 0.0 0.3 162356 14284 ?? S 2:57pm 0:03.46 /Library/Parallels/Parallels Service.app/Contents/MacOS/prl_disp_service -e --logfile /var/log/prl_disp_service_server.log --pidfile /var/run/prl_disp_service.pid
    root 132 0.0 0.1 122120 4612 ?? Ss 2:57pm 0:01.06 /Library/Parallels/Parallels Service.app/Contents/MacOS/prl_naptd
    root 50 0.0 0.0 2435468 808 ?? Ss 2:57pm 0:00.04 /bin/sh /Library/Parallels/Parallels Service.app/Contents/Resources/ParallelsDispatcherService start


    But nothing shows on my screen.


    Any ideas?

    I could could restore to OS X 10.5.8.
     
  2. Anupama A

    Anupama A Pro

    Messages:
    286
    Hello,

    Please uninstall Parallels Desktop and install it again using the .dmg file. It will not affect your virtual machine in any manner.
     
  3. ITA

    ITA Bit poster

    Messages:
    2
    not able to uninstall

    bash-3.2$ ls -ld /usr/local
    drwxrwxr-x 5 root wheel 170 19 Nov 13:05 /usr/local

    When using the uninstall function from the dmg file, it says there is no install present.

    Uninstall Failed
    The Parallels Desktop is not installed.

    Then installed it again. Restarted. Same thing: Icon moves for a sec, then nothing.
     

Share This Page