That is likely better addressed to the myriad other software developers who work with beta testers to improve their products by maintaining an open dialogue.
This is especially relevant when an RC1 candidate is posted and users report significant issues absent in the previous GM release.
Yes, I do agree that the user is taking a risk when using any beta. Let's be clear, the risk isn't the issue.
The issue is the lack of response when requesting support, especially when you are a paid, registered user.
I have no great beef with Parallels. When the app again becomes usable for me, I will very likely reinstall it.
I am quite happy that it works for most others. It is a tremendous concept and the app has some awesome features (I love coherence mode!).
As a secondary note, user testing is central to eliminating bugs from beta builds. All things being equal, ignoring your base of beta testers isn't going to help provide a better product.
Many have reported a lack of support for issues related to the first GM release as well.
Again, the issue isn't that beta testers should receive full support or that there should be zero risk.
The issue is that all paid, registered users are entitled to at least some level of support.
cheers
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