We’re putting out considerable efforts to improve support since the more versatile and genius Parallels becomes the more thoroughgoing treatment to support issues should be given.
You have been encountering a great deal of trouble communicating to Parallels support and that mislead you into thinking that in Parallels there’s a principal trouble with support.
It wouldn’t be a gross exaggeration to say that you felt aggravated with such treatments towards you when handling your trouble report in such a way, however, it would certainly be as much more again to say that not providing a solution quickly is something Parallels reckons as approach to the support of you.
We always do have willingness to listen to customer’s issues and then provide a solution as soon as possible.
But you should be aware of fact that In the event the problem is connected to Beta it’s not easy to sort it out quickly.
Please send me a private message with your contacts so the dedicated Technical Support Engineer engaged in Beta release operations could get in touch with you and give update regarded to the current situation.
Please submit KPs logs for review as well, be assured these reports will be of great value to our QA staff which will be able then to reproduce your problem in lab as well as for Engineering staff to include the permanent fix in upcoming release.
Thank you in advance for your dedication, knowledge and patience on assisting Parallels Support in resolving Beta related issues.
We would not be where we are today without the customers’ reporting and assistance in getting relief of Beta bugs.
Last edited: Jan 29, 2007