Parallels 6 crashes my Mac?

Hello,


Last week I upgraded from Parallels 5 to 6, and immediately ran into big troubles. Upgrading my virtual machines (all Windows 7 Ultimate) was no problem, but when I ran windows update on one of them my entire iMac locked up and i had to shut it down with the power button. When it was locked up/frozen, there were no error messages whatsoever on the screen.
This happened once more, and I also got one "real" crash on my mac, like this:



Parallels 5 has always been rock solid for me, but I now reinstalled my mac from scratch and am reluctant to install version 6 again.

I was able to play with windows 7 under Parallels 6 for a bit, between 2 of the crashes (heh). I connected my mac's isight camera to the virtual machine. When I shut down the vm and wanted to use the cam in Max OS, it said there was no camera connected. This was never a problem with Parallels 5.

Has anyone seen these problems with Parallels 6? Are there fixes/workarounds to make it more stable, or will I be better of installing Parallels 5 again?


Thanks,
GF.

 

No one?

 

That's a kernel panic. What does the panic log say?
http://support.apple.com/kb/HT1392?viewlocale=en_US

 

I think I might be seeing this as well. I've been getting random locks ups - sometimes I get the Mac Crash graphic but other times just a lock up (no mouse movement, no change in screen, nothing) that requires pressing power for 10 sec.

On the last one I saw parallels referenced in the crash report on restart. I'll capture that next time I see it.

Note: I was suspecting other apps I used (e.g. a keyboard mapper and some utils to size windows but I've uninstalled all those so I'm strongly leaning towards parallels being the culprit now.

 

got the same problem by trying to play the game "Evil Genius"... I simply tested it with an other Tool and it works ^^ hope it will be fixed ^^

 

The crash report should still exist. Check the location mentioned in the linked Apple knowledge base article.

Create a report in Parallels Desktop and make sure the report includes the panic information.

 

I'm having the same problem.

Upgraded from desktop 5 to 6 the other week. I've never experienced any kernel panic issues with 5 but they started to occur after I upgraded to 6. I've installed the latest upgrade to 6 but this didn't seem to fix the problem.

I've located the kernel panic log files but they don't mean anything to me. Is there something I should be looking for in these logs to try an resolve the problem?


Thanks

 

The panic log lists which kernel extensions were most likely involved when the kernel crashed by looking at the addresses in the backtrace (or call stack). http://developer.apple.com/library/mac/#technotes/tn2002/tn2063.html

If one of the kernel extensions listed is a Parallels kernel extension (prl_hid_hook, prl_hypervisor, prl_netbridge, prl_usb_connect, prl_vnic), then the Parallels developers can use the panic log to figure out where in the code the problem might be.

 

Hi jovet

It looks like I have a clean sweep on those extensions. I have copied that section out of the log below.

Is there a process I should follow to alert the developers to this issue?

I have a number of log from previous crashes that could also send.

many thanks



System uptime in nanoseconds: 3531091066547
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0xc6e000, size 0x12288) - last unloaded 135580960413
loaded kexts:
com.cisco.nke.ipsec 2.0.1
com.parallels.kext.prl_vnic 6.0 11822.604190
com.parallels.kext.prl_netbridge 6.0 11822.604190
com.parallels.kext.prl_usb_connect 6.0 11822.604190
com.parallels.kext.prl_hid_hook 6.0 11822.604190
com.parallels.kext.prl_hypervisor 6.0 11822.604190

 

Is that info from the panic log? Can you post the entire panic log? Those kexts are loaded (which is normal) but it doesn't say they were in the backtrace.

I'm not sure how you would get the info to the developers. If you try the "Report a Problem" option in the Help menu, then select "See Details", are the panic logs listed? There doesn't seem to be a way to add other files. The logs don't include personal info so you could post them in a thread here and mention the thread in the report and also mention the report ID after you send it to Parallels in the thread.

 

Hi Joevt

Thank you for your response.

Please find below the log from today's crash.

Your help with understanding it would be much appreciated.

Interval Since Last Panic Report: 905 sec
Panics Since Last Report: 2
Anonymous UUID: 91E74776-4E03-435E-9E80-9C678432C010

Thu Sep 30 13:40:20 2010
panic(cpu 0 caller 0x2269f0): "thread_invoke: preemption_level -1, possible cause: unlocking an unlocked mutex or spinlock"@/SourceCache/xnu/xnu-1504.7.4/osfmk/kern/sched_prim.c:1476
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x35b6be28 : 0x21b455 (0x5cf328 0x35b6be5c 0x2238b1 0x0)
0x35b6be78 : 0x2269f0 (0x58712c 0xffffffff 0x5870c4 0x2262b4)
0x35b6bef8 : 0x2270f6 (0x50df7c4 0x0 0x1 0x0)
0x35b6bf68 : 0x2190a2 (0x29e695 0x0 0x1 0x4ed91b)
0x35b6bfa8 : 0x2a79f7 (0xffffffff 0x1 0x22f25c 0x4a26dc4)
0x35b6bfc8 : 0x29e8a6 (0x0 0x0 0x29e6db 0x4a26dc4)

BSD process name corresponding to current thread: configd

Mac OS version:
10F569

Kernel version:
Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
System model name: MacBookPro2,2 (Mac-F42187C8)

System uptime in nanoseconds: 17974267006105
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0xc12000, size 0x12288) - last unloaded 228011896613
loaded kexts:
com.google.filesystems.fusefs 2.0.3 - last loaded 794440204345
com.cisco.nke.ipsec 2.0.1
com.parallels.kext.prl_vnic 6.0 11822.604190
com.parallels.kext.prl_netbridge 6.0 11822.604190
com.parallels.kext.prl_usb_connect 6.0 11822.604190
com.parallels.kext.prl_hid_hook 6.0 11822.604190
com.parallels.kext.prl_hypervisor 6.0 11822.604190
com.apple.driver.AppleBluetoothMultitouch 51.2
com.apple.driver.IOBluetoothBNEPDriver 2.3.3f8
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AppleHDA 1.8.7f1
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.driver.AudioAUUC 1.4
com.apple.driver.AppleUpstreamUserClient 3.3.2
com.apple.driver.AirPort.Atheros 423.19.10
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.ACPI_SMC_PlatformPlugin 4.1.2b1
com.apple.driver.AppleLPC 1.4.12
com.apple.kext.ATIFramebuffer 6.1.8
com.apple.driver.AppleBacklight 170.0.24
com.apple.ATIRadeonX1000 6.1.8
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTrackpad 1.8.1b1
com.apple.driver.AppleUSBTCKeyEventDriver 1.8.1b1
com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleHPET 1.5
com.apple.iokit.IOAHCIBlockStorage 1.6.2
com.apple.driver.AppleUSBHub 4.0.0
com.apple.driver.AppleAHCIPort 2.1.2
com.apple.driver.AppleUSBEHCI 4.0.2
com.apple.driver.AppleUSBUHCI 4.0.2
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.iokit.AppleYukon2 3.1.14b1
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AppleACPIButtons 1.3.2
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.2
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
com.apple.driver.IOBluetoothHIDDriver 2.3.3f8
com.apple.driver.AppleMultitouchDriver 204.13
com.apple.driver.DspFuncLib 1.8.7f1
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IO80211Family 311.1
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.0
com.apple.iokit.IOBluetoothSerialManager 2.3.3f8
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.7.6fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.8.7f1
com.apple.iokit.IOHDAFamily 1.8.7f1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.1.2b1
com.apple.iokit.IONDRVSupport 2.1
com.apple.kext.ATI1600Controller 6.1.8
com.apple.kext.ATISupport 6.1.8
com.apple.iokit.IOGraphicsFamily 2.1
com.apple.driver.CSRUSBBluetoothHCIController 2.3.3f8
com.apple.driver.AppleUSBBluetoothHCIController 2.3.3f8
com.apple.iokit.IOBluetoothFamily 2.3.3f8
com.apple.driver.AppleUSBMergeNub 4.0.0
com.apple.iokit.IOUSBHIDDriver 4.0.2
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOATAPIProtocolTransport 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.0.0
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IOUSBFamily 4.0.2
com.apple.iokit.IOATAFamily 2.5.1
com.apple.iokit.IONetworkingFamily 1.9
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOHIDFamily 1.6.4
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 283
com.apple.iokit.IOStorageFamily 1.6.1
com.apple.driver.AppleACPIPlatform 1.3.2
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro2,2, BootROM MBP22.00A5.B07, 2 processors, Intel Core 2 Duo, 2.33 GHz, 2 GB, SMC 1.12f5
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), Atheros 5416: 2.0.19.10
Bluetooth: Version 2.3.3f8, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000BEVT-22A0RT0, 465.76 GB
Parallel ATA Device: MATSHITADVD-R UJ-857D
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021a, 0x1d200000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000

 

It doesn't list any Kernel loadable modules in the backtrace. Nothing in there indicates that Parallels is the problem. Of course, nothing in there indicates that Parallels is not the problem either...

I googled for "unlocking an unlocked mutex or spinlock". Some people say it might be the Cisco driver or Microsoft drivers. You don't have Microsoft drivers but you do have a Cisco driver. Try uninstalling the Cisco stuff.

If you're using the Cisco client for VPN access, then you could try switching to Snow Leopard's own Cisco VPN client. It works very well for me.

 

Thanks for you help.

It's funny my system will remain stable until I run parallels. At some point after that it will crash.

I'll uninstall the cisco vpn client and see if that makes a difference.

 

Hi,

Sorry for not getting back sooner!
@joevt, I don't have the panic log anymore. I did a complete reinstall of my Mac, now with Parallels 5 and it is rock solid again.
Should I ever encounter a crash again, I'll make sure to save the log to post (parts of) it here.

Thanks,

GF.

 

Starting my Win 7 VM caused my Mac OS X system to crash and reboot. Running other VMs have also had issues. This latest update has issues.

 

Yes, it does. If you post info about an issue then maybe it can get resolved faster.

 

Hi Joevt

I don't think it is a Cisco issue.

I logged into a vpn session this morning and my system has been stable all day. I'm haven't run parallels at all today.

I'm thinking desktop 6 is the issue.

Do you know if it is easy to go back to 5 or would I need to follow GeneralF lead and reinstall the OS?

Thanks

 

I'm having similar problems since upgrading to P6. My Windows 7 VM hangs occasionally, my Mac is slow when the VM is running, and I've had my Mac crash a couple of times, most recently just now. I had the MacBook Pro powered on with the lid closed since Friday and the VM running. I opened the lid, waited for the VM to wake up, heard the sound of the optical drive being accessed, and the Mac rebooted.

A kernel panic was not recorded.

 

I wonder if it might be a combination of Cisco and Desktop 6? In that case, going back to 5 will work, but maybe using Leopard's Cisco client instead will also work?

To go back to Parallels 5: Use the Control Panel Add/Remove programs to uninstall Parallels Tools from the VM. Shutdown the VM properly. Use the Uninstall app on the Parallels Desktop 6 installation disk. Restart. Install Parallels Desktop 5.

 

Thanks Joevt.

I'm back on PD5 and I haven't had any further crashes.

I have logged a suport job with parallels regarding PD6.

Thanks for all your help.