Payment authorization fails on good card

Discussion in 'Parallels Website and Forum' started by w2m3, Sep 2, 2011.

  1. w2m3

    w2m3 Bit poster

    Messages:
    6
    Hi,

    I have been trying to purchase an upgrade to version 7 from your site, but I continually get a "Payment authorization failed." message for a good credit card (I checked with the issuer). I have checked my billing address details, card number, etc.

    Are you having trouble with credit card authorizations?

    Thanks.
     
  2. AlexandraK

    AlexandraK Member

    Messages:
    33
    Hello w2m3,

    We will contact you shortly to handle this issue.
     
  3. ArvindV

    ArvindV Bit poster

    Messages:
    1
    Same problem. Multiple cards and Paypal tried.
     
  4. HirokiK

    HirokiK Bit poster

    Messages:
    1
    Same problem here too. VISA, Discover and AMEX all major cards and PayPal get a "Payment authorization failed." message.
     
  5. TungH

    TungH Bit poster

    Messages:
    1
    Wanna grap a legal copy but it disappointed me by this issue, so bad :(.
     
  6. AndreyD

    AndreyD Bit poster

    Messages:
    7
    Same problem... 4 days can't pay for upgrade. Tryed 2 cards and PayPal.
    Hey guys, you want me to come back to piracy?
     
  7. AlexandraK

    AlexandraK Member

    Messages:
    33
    Please create a support request to Parallels Customer Service:
    http://www.parallels.com/support/request/

    Describe your issue on request creation. Please provide numbers of failed orders there (if any). If you receive error messages, please attach screenshots of these errors.
     
  8. ptcolombo

    ptcolombo Bit poster

    Messages:
    3
    Same problem here. Have ticket open for 2+ days now. Worse yet, the tech at their call center (India??) said they have no reports of this problem in their system. Clearly they are missing something.
     
  9. geyienhk@yahoo.co.uk

    geyienhk@yahoo.co.uk Junior Member

    Messages:
    11
    Also facing the same problem.

    Impossible to create a support ticket as they ask for an Activation Key or a Product ID and... I don't have one as I can't purchase anything!

    Another customer lost.
     
  10. LiudmilaA

    LiudmilaA Bit poster

    Messages:
    83
    geyienhk@yahoo.co.uk,

    You can indicate key for any previous version of Parallels Desktop registered under your account.
     
  11. ErwinK

    ErwinK Bit poster

    Messages:
    1
    Exactly the same problem!!! Can't purchase upgrade. Payment failed. I've used 4 difference credit cards. WORST, the CREATE SUPPORT REQUEST is DISABLED due to "Popularity of Parallels 7". Please fix this immediately as I ran out of my trial time and am now forced to register. I own previous version of Parallels and would hate to have to switch to VM Ware 5. Someone pls contact me ASAP.
     
  12. ptcolombo

    ptcolombo Bit poster

    Messages:
    3
    Fixed?

    Got an email from support saying Digital Rivers has fixed their problem and all should work. Haven't tried it yet. Hope this helps.
     
  13. OmerY2

    OmerY2 Bit poster

    Messages:
    4
    I have the same issue. I can not purchase even I tried 3 different credit cards
     
  14. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hello, kindly send your Parallels Desktop license key in private message. Thanks, Parallels Team.
     
  15. ShankarA1

    ShankarA1 Bit poster

    Messages:
    3
    Hi Team,

    I am unable to purchase license using credit card. I am getting Payment Authorisation failed issue. Please help on the same.

    Regards,
    Sankar
     
  16. ErikG2

    ErikG2 Bit poster

    Messages:
    2
    Hi, I have the same issue: "Parallels You have now updated your subscription payment information. You will receive an email with further information about the payment at a later date." Tried this 5-6 times, please help Parallels support.
     
  17. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hello, we have sent you a private message. Please help us with your purchased email address over there.
     
  18. ZavierQ

    ZavierQ Bit poster

    Messages:
    1
    I also had the same issue trying to buy the Mac Pro version. It kept saying payment not authorized. I tried visa and PayPal. Someone pls help me solve the issue because I really enjoy using parallels and my free trial is about to run out
     
  19. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    570
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  20. SimonL13

    SimonL13 Bit poster

    Messages:
    2
    Trying to check out using cards, and all of my details are correct yet it says Payment not authorized. Need to purchase this asap
     

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