I really don't get it... I mean unless they have tens of thousands of people asking for refunds, it should take a few seconds. If I called ANY other vendor whom I had made a payment and asked for a Credit to my Visa or whatever, they could do it right then and there with a couple of mouse clicks.
I work at a bank, and our payments processing does account adjustments in less than 5 minutes including all verification. Check fees, over drafts, loan payments, anything. It's all automated. Yet, everyday we see just a couple of people post here and say DAYS have gone by?? Everyday, some new people with this same problem ??
I'm just wondering HOW SMALL this company really is? Five guys in working from home on a web site or what gives? Ever since I began to actually pay attention to the negative side of things here, I have been utterly dismayed at the situation.
Even if they are WEEKS behind... as soon as one person complains publicly, you put them RIGHT TO THE FRONT because of the PR damage that results if you leave them to post day after day unresolved. That's just simple Self Preservation folks. You guys are getting KILLED letting these little things fester like this. KILLED ? More like a Suicide pact.
It hurts me to watch it. Please !! If you can't get it together enough to be PRO-active, at the very least be EXCEPTIONAL on the RE-Active end of things.
Last edited: Jun 17, 2007