Problem Installing USB-Serial Adapter

Discussion in 'Windows Virtual Machine' started by WayneHixson, Mar 23, 2014.

  1. WayneHixson

    WayneHixson Bit poster

    Messages:
    6
    Hi! New user of both Mac and Parallels, love the MB Pro retina a lot so far. I do have to run some of my telescope control software through a serial port. I use the Keyspan USA 49WG. I get an error message when installing the driver. I am on Win 8.1. Any troubleshooting suggestions?
     
  2. Manojkumar@Parallels

    Manojkumar@Parallels Parallels Support

    Messages:
    122
    Hi WayneHixson,

    Please make sure the Parallels Tools are installed in your Windows 8.1 Virtual Machine.

    To install the Parallels Tools please follow the steps as suggested at http://kb.parallels.com/115835

    Thanks,
    Manoj.
     
  3. WayneHixson

    WayneHixson Bit poster

    Messages:
    6
    Manoj, the Tools are installed but didn't make a difference. I found out from the maker of the adapter, Keyspan, that their product has problems running in a VM. I got a GEARM adapter based on the FTDI chipset and it works right out of the box. Problem solved!

    Thanks
     

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