Problem running Jupiter Networks VPN on Parallels

Discussion in 'Windows Virtual Machine' started by HellmuthS, Aug 18, 2014.

  1. HellmuthS

    HellmuthS Bit poster

    Messages:
    4
    I recently installed Windows 8.0 as a Boot Camp partition on my Mac in order to access my company's network via a PC-Specific VPN application. We use Jupiter Network Connect (current version is 7.3.0.24309) and whenever I try to use it via Parallels the app does not connect properly. However, when I boot directly using bootcamp I am able to successfully logon and enter our VPN. This did not happen when I had Windows 7 running a similar app via Parallels.

    For your reference, my current version of Parallels is Build 9.0.24237.

    Any help would be greatly appreciated.

    Thanks!
     
  2. Maheesh@Parallels

    Maheesh@Parallels Parallels Support Parallels Support

    Messages:
    377
    Hello HellmuthS,

    Could you please let us know if you are running a Boot Camp VM on your Parallels Desktop or is the VM that you are running on your Parallels Desktop was

    created using a Windows disk or an image file, so that we could help you!
     
  3. Eugene@Parallels

    Eugene@Parallels Banned

    Messages:
    126
    Hi,

    Does your network interface is configured in bridged mode or shared?
    If in shared, please try to use bridged mode and test: http://kb.parallels.com/en/4948
    You may change networks type in Virtual machine -> Configure -> Hardware -> Network1

    Also, how exactly the app does not connect properly? An error message?
    If yes - did you try to contact Juniper Network app support?
     
  4. HellmuthS

    HellmuthS Bit poster

    Messages:
    4
    Hi guys, thanks for your comments and suggestions. As to your questions:

    1. I am running an actual bootcamp partition of windows 8.0 created using a Microsoft DVD using Bootcamp Assistant. Once I partitioned my HD and installed windows 8, I then proceeded to "Import BootCamp..." from Parallels. It was a clean install and not an upgrade (I previously had Windows 7, but deleted the partition and then proceeded to do again from scratch.

    2. I was using shared mode and switched over to bridged as recommended. However, I get the exclamation point on the Windows network interface in the task bar which says: Identifying... No internet access. In this case I've tried using both the default adapter as well as Wi-Fi (which is what I'm currently using), and both give the same error. The odd thing is that when I enter the Network and Sharing Center in Windows, I can only see an Ethernet connection, which is says is what I'm trying to use right now, but I'm actually on Wi-Fi and don't even have an ethernet cable (or even the Thuunderbolt Ethernet Adapter for that case) plugged into my machine. I don't know how to add the wi-fi connection. However, when I boot in Bootcamp, I am able to connect via Wi-Fi with no issues.

    3. I did attempt to contact Jupiter Networks, but since the adapter does in fact work when I boot my machine in Bootcamp, they mention this is due to my VM interface and they cannot provide any support, which is why I came to this forum.

    Any additional steps would be greatly appreciated.

    Thanks again!
     

Share This Page