Can't open Windows files in Mac

Discussion in 'Installation and Configuration of Parallels Desktop' started by JBBeaubeaux, Jul 28, 2007.

  1. JBBeaubeaux

    JBBeaubeaux Junior Member

    Messages:
    18
    I had to uninstall Parallels and reinstall it for a different reason, but now when I try to open a Windows file (Word or Excel) in a Mac Application, I get this error message:

    "To use your Windows files directly in Mac you should reinstall Parallels Desktop"​

    Well, I of course, immediately reinstalled Parallels Desktop, but it did not fix this.

    Any ideas?

    P.S. Parallel Tools is installed on the PC and Smart Select is set up properly.
     

    Attached Files:

  2. jackybe67

    jackybe67 Pro

    Messages:
    467
    Can you look if your ref are the same as in snapshot.

    Afbeelding 1.jpg
     
  3. JBBeaubeaux

    JBBeaubeaux Junior Member

    Messages:
    18
    I think it matches what you show, but my Configuration Window looks a bit different.

    Probably because I am using build 4128. The latest build, I believe 4560, gave me so much trouble and went back to 4128.

    Picture 4.jpg
     
  4. jackybe67

    jackybe67 Pro

    Messages:
    467
    My version is 4560.
    I don't know what your problem is then.

    You can try installing less memory. Do you have 2 gb on the mac side?

    I see that you don't have "enabled custom screen resolutions"

    Did you send e-mail to parallels for this problem?
     
    Last edited: Jul 28, 2007
  5. JBBeaubeaux

    JBBeaubeaux Junior Member

    Messages:
    18
    I do have 2 gb on the Mac side.

    I have not yet emailed Parallels, mainly because I keep hearing in this forum that they never reply.

    I am not sure what to do next, but I will send an email to Parallels support and see if I get a response.
     
  6. JBBeaubeaux

    JBBeaubeaux Junior Member

    Messages:
    18
    I emailed Tech Support a week ago about this and no reply.

    Isn't anyone having this same problem?
     

Share This Page