Parallels crash

Discussion in 'Windows Virtual Machine' started by dkwehe, Aug 23, 2008.

  1. dkwehe

    dkwehe Member

    Messages:
    54
    A long standing Parallels and Fusion user, I had returned to Parallels since it had become more stable for my applications. A crash occurred while I was away last night. I tried to upload the library file containing bugreport (i.e., "parallels-fault ......." without success to this board. Is there any other file that might be helpful to diagnose the problem?

    David.
     
  2. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    Usually this information is necessary

    Please also provide me with following information:

    * Parallels Desktop version and build: Parallels Desktop- -> About Parallels Desktop
    * an XML file with a copy of system profile: Applications --> Utilities --> System Profiler --> File --> Save as
    * Guest OS full version with SP included (if they are);
    * a copy of /home/<username>/Documents/Parallels/<VM name>/<GuestVM>.pvs
    * Archive of /Library/Parallels/bugreports/ (right click on folder --> Create Archive)
    or ~/Library/Parallels/bugreports/

    * /Library/Logs/panic.log
    or ~/Library/Logs/CrashReporter/Parallels.crash.log from the Mac side;

    But do not put here system profile, it may contains some personal info

    You can create ticket in support, and attach file there in reply to support - web site is under development so uploading from webform is not working
     
  3. Abhay_Kumar_Singh

    Abhay_Kumar_Singh Bit poster

    Messages:
    1
    I am trying to upload a 100mb file after five minutes a error message generates in my website http://www.populationofindia.in
    that is your parallels has been crashed.what is this ? and website has been offline after sometime.
     

Share This Page