I just bought PD 10 (upgrade key), but I cannot complete the activation of the software!!!!!

Hi,

I need help!!!

My parallels account is DarkStone@163.com

I bought PD 8 and PD 9 before, I can see them in
https://desktop.parallels.com/#/licenses

So I just bought PD 10 (upgrade key) and downloaded PD 10.1.1-28614.dmg, and installed it.
But on the activation page of the software, I'm stucked!!

I entered the PD 10 (upgrade) key, it says valid.
Then I entered the PD 9 (full) key, it doesn't say it's valid or not.
Then I entered the PD 8 (full) key, it still doesn't say it valid or not.
The [Activate] button on the bottom right corner is disabled, no matter how I try.

Some one please help, if you want the receipts for my PD 8 / PD 9, I can provide them to you!

Looking forward to see official replies!!!


DarkStone
2014-11-12

 

Hello,
I checked your account and appears that the keys are blacklisted.
Please contact cn-pd@parallels.com for more information.