Merge Two Accounts

Discussion in 'Account and Subscription Management' started by BradG1, Feb 7, 2015.

  1. BradG1

    BradG1 Bit poster

    Messages:
    3
    Hello,

    I am trying to change the email address on my current account. When I try to change the email it says the other email already has an active account. Can these accounts be merged together or can the other account be deleted so i can reuse the email address on my current account? i have a subscription on my current account which is why i need to use this one.
    Thanks.
     
  2. Abdul@Parallels

    Abdul@Parallels Parallels Support

    Messages:
    597
    Hi BradG1,

    We will be glad to help you.
    Please create a support Ticket and send us both the email address and to which account you want to merge the subscriptions in detail.
    To create Support Ticket : https://www.parallels.com/products/access/support/
     
  3. BradG1

    BradG1 Bit poster

    Messages:
    3
    I followed the link provided and don't see where I am able to create a ticket. Please advise.
     
  4. Abdul@Parallels

    Abdul@Parallels Parallels Support

    Messages:
    597
    Hi BradG1,

    I have sent you a private message requesting for your information. Please reply to the private message, so I can help you.
     
  5. BradG1

    BradG1 Bit poster

    Messages:
    3
    Can you please advise status of this request??? I have responded to an email from your support twice with absolutely no response. Please advise.
     
  6. @BradG1 unfortunately I was unable to find any support requests in our internal system. May be you created request using another email? Could you provide me (in personal message) with another one please?
     

Share This Page