Hello, I am trying to change the email address on my current account. When I try to change the email it says the other email already has an active account. Can these accounts be merged together or can the other account be deleted so i can reuse the email address on my current account? i have a subscription on my current account which is why i need to use this one. Thanks.
Hi BradG1, We will be glad to help you. Please create a support Ticket and send us both the email address and to which account you want to merge the subscriptions in detail. To create Support Ticket : https://www.parallels.com/products/access/support/
Hi BradG1, I have sent you a private message requesting for your information. Please reply to the private message, so I can help you.
Can you please advise status of this request??? I have responded to an email from your support twice with absolutely no response. Please advise.
@BradG1 unfortunately I was unable to find any support requests in our internal system. May be you created request using another email? Could you provide me (in personal message) with another one please?