Black screen problems

Discussion in 'General Questions' started by tgoy99, Oct 8, 2014.

  1. tgoy99

    tgoy99 Bit poster

    Messages:
    8
    Black screen issues. How to fix the black screen issues ?

    Parallels; BUILD 9.0.24229
    MAC; OSX 10.9.4
    Windows; 8.1
     
  2. Abdul@Parallels

    Abdul@Parallels Parallels Support

    Messages:
    597
    Hi tgoy99,

    Please follow the steps as suggested at http://kb.parallels.com/113823 which may help you in resolving the issue.

    We recommend you to update your Parallels Desktop 9 for Mac application to the latest Build 9.0.24251 before performing the steps suggested in the Knowledge Base article.
    Please download and install the latest Build by following the link provided below:
    http://parallels.com/directdownload/pd9
     
  3. tgoy99

    tgoy99 Bit poster

    Messages:
    8
    About Kb Parallels, 113823? Where do I find the same locations in Windows 8 since they hide everything?
     
  4. Mervin@Parallels

    Mervin@Parallels Guest

    Messages:
    202
    Hi tgoy99,
    1) Boot your Virtual Machine in safe mode. Please follow the steps in this link: http://kb.parallels.com/118732 to know how to boot Virtual Machine in safe mode.
    2) Once you logged in to Windows safe mode, follow the steps provided at: http://kb.parallels.com/113823
    If the issue still persists, please follow the steps below:
    Shut down your Windows, Go to Virtual Machine config (http://kb.parallels.com/117287) > General > Increase the RAM to 2GB (If you have more than 4GB of RAM on Mac side).
    Increase the Video Memory, Go to Hardware > Video > Increase the Video Memory to 512MB.
    Change the 3D acceleration to Direct X 9/ Direct X 10.
    If the provided steps doesn't help you to resolve the issue, please create a Problem Report ID and send us the Problem Report ID number so that we will check it and assist you further. To create a Problem Report ID, please follow this link: http://kb.parallels.com/9058
     
  5. hienchi28

    hienchi28 Bit poster

    Messages:
    1
    sometimes i had black screen too
    but then abt 10' it's ok
    i dont know why through
     
  6. Mervin@Parallels

    Mervin@Parallels Guest

    Messages:
    202
    Hi hienchi28,
    Please create a Problem Report ID when the issue occurs and provide us the Problem Report ID number so that we will check it and assist you further.
    To create a Problem Report ID, please follow this link: http://kb.parallels.com/9058
     

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