Keyboard issues using RDP in Windows 7

Discussion in 'Windows Virtual Machine' started by Bryan in Leawood, May 19, 2015.

  1. Bryan in Leawood

    Bryan in Leawood Junior Member

    Messages:
    11
    I am experiencing a very very strange keyboard issue when RDPing into a remote server.
    I am using the latest build of Parallels 10.2.0 (28956) and Mac OS X 10.10.3.
    When I RDP in to the server and then try to use my keyboard, the shift key works only intermittently. I will type <shift> w and it will be a little w on the first one but after that it is a capital. Same for typing a number with the shift key. Totally baffled by this one.

    Any help would really be appreciated.
     
  2. Manoj@Parallels

    Manoj@Parallels Parallels Support Parallels Support

    Messages:
    491
  3. Bryan in Leawood

    Bryan in Leawood Junior Member

    Messages:
    11
    OK I did that and it did not solve my problem.
     
  4. Manoj@Parallels

    Manoj@Parallels Parallels Support Parallels Support

    Messages:
    491
    Hi Bryan,
    Please submit a Problem Report ID http://kb.parallels.com/9058 and provide us the ID number here to investigate more on this issue.
     
  5. Bryan in Leawood

    Bryan in Leawood Junior Member

    Messages:
    11
    OK, done. The problem report ID i 64383229.
    Thanks.
     
  6. Padman

    Padman Member

    Messages:
    29
    Hi Bryan,
    The issue might be because of the network delay when you connect through RDP.
    Try to make a small change with the Mac Address in Virtual Machine configuration: Go to Virtual Machine configuration -> Hardware -> Network1
    Change the first octet of Mac address to 'A0'
    This should do the trick ;), just let me know how it goes..
     
  7. Bryan in Leawood

    Bryan in Leawood Junior Member

    Messages:
    11
    Padman,
    I gave it a go, but it still didn't work.
    Capitals were intermittent - sometimes I got them and sometimes I did not.
    Bryn
     
  8. Bryan in Leawood

    Bryan in Leawood Junior Member

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    11
    I had already upgraded.
     
  9. Ram@Parallels

    Ram@Parallels Parallels Support

    Messages:
    779
  10. Bryan in Leawood

    Bryan in Leawood Junior Member

    Messages:
    11
    That did it! Thanks!!!!
     
  11. Ram@Parallels

    Ram@Parallels Parallels Support

    Messages:
    779
    Hi Bryan, I am glad your issue is resolved. Feel free to reach out anytime, we are here to help you.
     

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