Freezing issue on shut down

Discussion in 'General Questions' started by BartM1, Jun 29, 2015.

  1. BartM1

    BartM1 Bit poster

    Messages:
    2
    When I go to shut down windows 8 it takes forever to actually shut down. I usually end up having to force quite on the mac side. I have been having this issue for some time but I only shut my computer down a couple of times a week so not a huge deal but annoying. Any thoughts on where to start looking for the issue? Everything else works great and I never have issues when its running or on start up. Let me know what other info you need. Thanks
     
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi BartM1,
    This issue might have caused because Virtual Machine process crashes.
    Please follow the steps suggested at http://kb.parallels.com/6338 and let us know how it works.
     
  3. BartM1

    BartM1 Bit poster

    Messages:
    2
    This fixed the issue for a little bit, but anytime computer gets rebooted it starts all over again. Any other suggestions? Thanks
     
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hello BartM1, please create a Problem Report for the virtual machine as described here http://kb.parallels.com/9058 and provide us with the Problem Report ID to investigate the issue. Thanks!
     

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