Neither https://activatepd.parallels.com nor activatepd@parallels.com not working

Discussion in 'Installation and Configuration of Parallels Desktop' started by Al_2, Aug 18, 2015.

  1. Al_2

    Al_2 Bit poster

    Messages:
    3
    I am trying to activate my Parallels Desktop 9 license. After installing PD on my machine, I entered in my Product Key. Despite my good internet connection, I was taken to a page saying "PD cannot connect to the Internet in order to complete your product activation" and displaying an activation ID to either pasted into a webpage (http://activatepd.parallels.com) or email to activatepd@parallels.com in order to obtain a confirmation code to complete the installation process.

    For the last six days, whenever I try accessing the link for the webpage I receive the error message: "Not Found | The requested URL /pdfm9/ was not found on this server. | Apache/2.2.3 (CentOS) Server at activatepd.parallels.com Port 443"

    You can go to https://activatepd.parallels.com (or http://activatepd.parallels.com) and see
    Apache 2 Test Page
    powered by CentOS


    When emailing the aforementioned address with my activation ID, I received the following reply:
    This message was created automatically by mail delivery software.
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    activatepd@desktop.parallels.com
    (ultimately generated from activatepd@parallels.com)
    host desktop.parallels.com.cdn.cloudflare.net [199.115.111.152]
    SMTP error from remote mail server after RCPT TO:<activatepd@desktop.parallels.com>:
    550 5.7.1 <activatepd@desktop.parallels.com>... Relaying denied


    There's no firewalls, proxy, anti-virus software etc.
    Internet connection is good.

    How can I activate PD9?
     
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi Al_2,
    Please try this article to activate Parallels Desktop 9
     
  3. Al_2

    Al_2 Bit poster

    Messages:
    3
    Not worked.
     
  4. Al_2

    Al_2 Bit poster

    Messages:
    3
    Any suggestions?
     
  5. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    please try this KB
     

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