Parallels update failed.-

I received an email with the upgrade offer my version to the 11 to 40 euros, I agreed to do it, do all the process and when I proceed to activate not work for me, searching the internet I see that as speak in forums not provided the upgrade from my version 11, you have to re-pay the full version. Why me ?, send the offer are not very smart.

I ask me to cancel my purchase and repay the money.

 

Hi, we would like to inform you that customers who are using Parallels Desktop 2/3/4/5/6/7/8 for Mac are not eligible for upgrade pricing for Parallels Desktop 11 for Mac.
Parallels stopped support and maintenance for Parallels Desktop 8 for Mac with the release of Parallels Desktop 11 for Mac.
To take advantage of all the new features of Parallels Desktop 11 for Mac, you will need to purchase a full copy of Parallels Desktop 11 for Mac on our website:
http://www.parallels.com/products/desktop/
For more information on Parallels End-of-Life (EOL) Policy Statement please refer to the following KB article:
http://kb.parallels.com/en/123274

Also we will provide you with the refund and inform you about all details in support ticket.