Bootcamp error: Unable to connect Hard Disk 0

Discussion in 'Windows Virtual Machine' started by Nicos, Oct 17, 2015.

  1. Nicos

    Nicos Bit poster

    Messages:
    2
    In Parallels Desktop 11, I got this Unable to connect Hard Disk 0 when trying to boot Bootcamp in Parallels Desktop.

    I did try http://kb.parallels.com/en/116508
    I can't find anything that looks like " <File>virtual machine name.hdd.0.{aabbccdd-0204-9357-5189-efb0c034f5ea}.hds</File> " , I don't have any
    ParentGUID string that looks like "aabbccdd-0204-9357-5189-efb0c034f5ea"
    The only
    ParentGUID string I had was:

    </StorageData>
    <Snapshots>
    <Shot>
    <GUID>{5fbaabe3-6958-40ff-92a7-860e329aab41}</GUID>
    <ParentGUID>{00000000-0000-0000-0000-000000000000}</ParentGUID>
    </Shot>
    </Snapshots>
    </Parallels_disk_image>

    "Undo Disks" option or Rollback mode is not even available in Parallels Desktop 11.

    I can boot into Bootcamp normally when restarting my Macbook.
    I already tried to Delete Bootcamp Virtual Machine the way it was described here: http://kb.parallels.com/en/5029
    I already did what was described http://kb.parallels.com/en/113658 to transfer a Boot Camp installation to Mac using Parallels Desktop for Mac.
    I even tried to remove all Parallels Desktop files (including the Parallels Desktop program in the application folder, .pvm files, the library/preferences/parallels files, etc.) and reinstall Parallels Desktop.

    But every time I shut down Windows (Bootcamp) in parallels desktop and try to boot it again. It gives the same error.

    [​IMG] [​IMG]
     
    Last edited: Oct 17, 2015
  2. SeanJ1

    SeanJ1 Bit poster

    Messages:
    1
    Exactly the same problem here. Have they recommended a fix?
     
  3. EdoardoI

    EdoardoI Junior Member

    Messages:
    12
    Same here, the only way for me was to delete the parallels machine and create it again. Just to see it happen again. Very unstable...
     
  4. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    367
    Please submit a Problem Report and provide us with its ID number. Please follow this KB article to submit Problem Report: http://kb.parallels.com/9058 and we shall update you further.
     
  5. C.K

    C.K Bit poster

    Messages:
    3
    I have the exact same problem, and I called to get help. A Parallels Support guy remoted over and spent 40 minutes trying things, to no avail. My "support ticket" was then escalated to second-line support. But the next day I got an email telling me they're marking my support ticket as "Resolved", and advising me to just check the website for Parallels Desktop updates!! The email also advised me to try the procedure in http://kb.parallels.com/123411, which I did. It didn't help. (Incidentally, after restarting in Boot Camp, I allowed the Apple Software Updater to install "Boot Camp 6 Update for Windows 10".) Anyway, I can still start Boot Camp natively and run Windows just fine. I am disappointed in Parallels Support and disenchanted with the product, which I am a hair away from uninstalling. And seeking a refund.
     
  6. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    367
    Please reply the support ticket number and submit a Problem Report and provide us with its ID number. Please follow this KB article to submit Problem Report: http://kb.parallels.com/9058 and we shall assist you further.
     
  7. C.K

    C.K Bit poster

    Messages:
    3
    The support ticket ID created for me was #2194249. The support person who remoted over to my Mac sent technical data back at least twice.
     
  8. DidierM1

    DidierM1 Bit poster

    Messages:
    2
    I have the same issue. Could you share the fix once they solve the problem?
    Thank you in advance!
     
  9. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hello, It seems that you're on outdated build of Parallels Desktop 11, please update Parallels Desktop to the latest build 11.1.0 (32202). You can update to the latest build as suggested in this article. Latest version always available here: http://www.parallels.com/directdownload/pd11/ Please note that Parallels Tools also needs to be updated (Actions > Update Parallels Tools). Please see this article to know more about Parallels Desktop 11 for Mac updates summary.
     
  10. C.K

    C.K Bit poster

    Messages:
    3
    Installing 11.1.0 appears to have solved my problem.
     
  11. DidierM1

    DidierM1 Bit poster

    Messages:
    2
    Thank you for you reply. I managed to solve my issue by deleting my bootcamp VM and reinstalling it. I already had version 11.1.0 (32202) installed and was getting the error seen on the screenshot below:
    [​IMG]
     
  12. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    367
    It seems the issue you reported needs deeper investigation, please send us a support request here at https://www.parallels.com/products/desktop/support/request/
     

Share This Page