Parallels 11 - Error when installing using Autodeploy 1.2.7

Discussion in 'Installation and Configuration of Parallels Desktop' started by ChristianB2, Nov 11, 2015.

  1. ChristianB2

    ChristianB2 Bit poster

    Messages:
    2
    Hello,

    Im having troubles with installing Parallels 11 with Autodeploy.
    Tried with the following OSX Versions 10.10.5 and 10.11.1
    Same error when running the installer from Jamf's Self Service, or installer command in Terminal: installer -pkg Parallels\ Desktop\ Autodeploy.pkg/ -target /
    Error message when trying fresh install:
    Executing Policy Parallels 11 - TEST...
    [STEP 1 of 2]
    Mounting JSS-Repository to /Volumes/JSS-Repo...
    [STEP 2 of 2]
    Installing Parallels Desktop Autodeploy.pkg.zip...
    Installation failed. The installer reported: installer: Package name is Parallels Autodeploy Package
    installer: Installing at base path /
    installer: The install failed (The installer found an unknown error that caused the installation to fail. Ask for assistance from the software developer.)

    Error Message when trying upgrade from Parallels 10:
    Executing Policy Parallels 11 - TEST...
    [STEP 1 of 2]
    Mounting JSS-Repository to /Volumes/JSS-Repo...
    [STEP 2 of 2]
    Installing Parallels Desktop Autodeploy.pkg.zip...
    Installation failed. The installer reported: installer: Package name is Parallels Autodeploy Package
    installer: Upgrading at base path /
    installer: The upgrade failed (The installer found an unknown error that caused the installation to fail. Ask for assistance from the software developer.)

    I have an exact policy for Parallels 10 that works fine.
     
  2. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    308
    Please submit a Problem Report and provide us with its ID number. Please follow this KB article to submit Problem Report: http://kb.parallels.com/9058
    We will look forward to receive a Problem Report ID at your earliest convenience.
     
  3. ChristianB2

    ChristianB2 Bit poster

    Messages:
    2
    Problem report ID: 80316436
     
  4. Dhruba@Parallels

    Dhruba@Parallels

    Messages:
    746

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