OSX El Capitan and Parrallels 11

Discussion in 'General Questions' started by FrankH1, Nov 25, 2015.

  1. FrankH1

    FrankH1 Bit poster

    Messages:
    1
    I upgraded to El Capitan and Parallels 11 and have windows 7 on boot camp. When the software updated on the windows side, I received an error message and the blue screen of death. I have to to through a windows startup repair and windows tries to repair without success. The message I get is:
    A recent driver installation or upgrade may be preventing the system from starting.
    Repair Action: System Restore
    Result: Completed Successfully. Error Code = 0x0

    Once I press the finish button, windows starts and Parallels installs the parallels Tools Installation Agent. At about 24% I get a windows message saying "Windows has recovered from an unexpected shutdown". I click on the details and the message is as follows:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.17601.2.1.0.768.3
    Locale ID: 1033

    Additional Information about the problem:
    BCCode: a
    BCP1: 88FF4009
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 768_1

    When I press restart, that is when it reboots and I get the blue screen of death. There is an error code, but I can't stop the screen to read it.

    Any help would be appreciated
     
  2. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    367
    Please follow this article and let us know how it goes.
     

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