Upgrade to Parallels 11 Key Issue - Parallels 8 Key Not Accepted

Hi there,

I have gone through and purchased an upgrade key and downloaded Parallels 11. When prompted for the Parallels 11 upgrade key, the key is entered and accepted just fine. However, when I enter my old Parallels 8 key, there is no response as if the key is invalid. I have validated that this is in fact the proper Parallels 8 key and have even registered the key with my account online.

Is there something I am missing? Your help is appreciated.

 

Update: after doing some research, It has become apparent that I cannot upgrade from Parallels 8. Is it possible for me to get a refund on my upgrade purchase and/or exchange this for the full license?

 

Please reply us your Cleverbridge reference number for the purchase along with your email address so that we can assist you further.

 

Is there a way to private message you my email address? My Cleverbridge reference number is 83390423

 

Please check your private messages.

 

I have the same problem also
Please help

 

I have the same problem, I purchased an upgrade key and downloaded Parallels 11. When prompted for the Parallels 11 upgrade key, the key is entered and accepted just fine. However, when I enter my old Parallels 8 key, there is no response as if the key is invalid. I have validated that this is in fact the proper Parallels 8 key

 

Sorry my old one is Parallels 7

 

Hi, I posted a similar problem and have yet to get a response. May I please have the link to purchase the full version of 11 for only $30 since I mistakenly bought it at $49.99 upgrade price, not realizing I couldn't upgrade from 8?? Asap?! Thanks!!!

 

For anyone who has the same problem, trying to upgrade to Parallels 11 from 8 or below and mistakenly purchased the $49 upgrade available for only 9 or later, you can get a much timelier response by simply calling 888-811-2489. They will send you an email with a link to purchase the full edition for an additional $30. Problem solved.

 

Thanks for the information.
I have already purchased an upgrade. Can you please offer me the link so I can buy the full version

 

I am in exactly the same situation--only am trying to upgrade from Parallels 7. I've purchased the upgrade and now find I need the full version. Can you offer me the link to discounted full version so i get credit for the purchase of the upgrade I just made? thanks

 

@MadhureeK and @DeniseR Please check our message in private conversations so that we can address you further.

 

I'm having the same issue. I just purchased an upgrade and my current license is for 8. Please help.

 

I've still gotten no response from anyone on this issue. Can someone assist me or give me a refund?

 

Hi, I have the same issue, could I get the link too?

 

Sorry, wrong quoting at last post. I have the same issue, could I get the link too? Thanks