Update Parallels fails and Windows 7 Installation is bizarre

Discussion in 'Windows Virtual Machine' started by showard1017, Dec 6, 2015.

  1. showard1017

    showard1017 Bit poster

    Messages:
    2
    1. Although I have 652 days of free email support remaining, there is no obvious way to contact Parallels support via email.
    2. I was alerted to an update to my version 11.1.0 (32202) to 11.1.1 (32312) but when I click "Update", the program closes, flashes the "Parallels Loading" bar and shuts down. When re-started, it suggests the update again and is still the old version.
    3. I tried to install a Windows 7 machine. It properly installed it and re-booted to a coherence state. The Windows 7 desktop was not on screen nor could I manage it at all. It only appeared as an icon in the Parallels start-up menu as any virtual machine does when running. I exited coherence and the Windows app went full screen but with all the icons from the Mac desktop which it managed as if I were on the Mac desktop. In other words, if I deleted or modified anything on the Windows 7 desktop, it effected the material on the Mac desktop as if I had manipulated it there.
    4. If anyone has any idea how to contact Parallels email support, please drop me a hint.
     
  2. showard1017

    showard1017 Bit poster

    Messages:
    2
    OK. Fixed the Mac/Windows sharing problem. Duh! Hadn't checked that setting in the configuration settings.
    Still have the unable to upgrade problem.
     
  3. oztrev

    oztrev Member

    Messages:
    99
    cs(at)parallels(.)com
     
  4. PeterL6

    PeterL6 Bit poster

    Messages:
    1
    Same problem for me also. Parallels offers me to update and when I try to install the update a short message flashes (can't read it) and then -- nothing.
    (Update fuer Parallels Desktop 11 fuer Mac 11.1.1. (32312))
     

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