Parallels Tools 11 fail to install on XP

Hi, the upgrade of the tools fail to install on my XP VM leaving the system stack on installing new video adapter .
I really need a way to make this work as is one of the most used VM I have, or to stop this upgrade to install when I use backup VM

Thank

 

Hi, Paolo, please generate report a problem using this KB and provide us report ID.

 

thanks
the id is
83254063