USB issues after OS X 10.11.2 update

Discussion in 'Installation and Configuration of Parallels Desktop' started by Wise87, Dec 12, 2015.

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  1. Wise87

    Wise87 Junior Member

    Messages:
    18
    Add me to the list. None of my USB works after updating to OS X 10.11.2. I see others have reported the same problem. Are we close to a fix? I tried all the suggestions mentioned so far with no results. For now I now have to use my Windows laptop until this is fixed.
     
    Wise87, Dec 12, 2015
    #1
    4ndrea R3 likes this.
  2. Wise87

    Wise87 Junior Member

    Messages:
    18
    This needs to be fixed soon. I can't use any of mu USB storage devices.
     

    Attached Files:

    Wise87, Dec 12, 2015
    #2
  3. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi, Please follow the steps mentioned below to fix the issue USB issue.
    1. Connect USB device to virtual machine and create problem report (Actions > Send Technical Data) and save the ID.
    2. Shut down your virtual machine.
    3. Unplug all possible USB devices from host.
    4. Turn off shared camera, shared Bluetooth, shared printers:
    - Open virtual machine settings ( http://kb.parallels.com/117287 ) > Hardware > USB & Bluetooth > Be sure that Automatic sharing of Web cameras and Bluetooth devices is unchecked.
    5. Go to the Boot Order tab > Boot Flags and type the following flags:
    devices.usb.keyboard=0; devices.usb.mouse=0
    6. Start virtual machine and check how it works.
     
    PaulChristopher@Parallels, Dec 12, 2015
    #3
  4. Wise87

    Wise87 Junior Member

    Messages:
    18
    The above steps do not work for me or others that have the same problem. Also my internal card reader does not work. I get the same error as all the USB drives.
     
    Last edited: Dec 12, 2015
    Wise87, Dec 12, 2015
    #4
  5. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hey, I would like to let you know that we have already involved our Development in this case and they are currently working on the resolution.
     
    PaulChristopher@Parallels, Dec 13, 2015
    #5
  6. Wise87

    Wise87 Junior Member

    Messages:
    18
    That is great news, thank you.
     
    Wise87, Dec 13, 2015
    #6
  7. WalterR3

    WalterR3 Bit poster

    Messages:
    1
    Same problem. when I click on an a device in the "External Devices" panel it disappears. I have to quit Parallels and then reboot the MAC, restart Parallels then they re-appear. Have also tried suggesed fixed without success. Paralles 11 MAC El Capitan 11.2.
     
    WalterR3, Dec 13, 2015
    #7
  8. MartinS6

    MartinS6 Bit poster

    Messages:
    4
    is there an update regarding that issue?
     
    MartinS6, Dec 14, 2015
    #8
  9. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi Martin, please disconnect the USB device from Mac physically and reconnect it back. The device will become available in the virtual machine.
    To return device connectivity back to the Mac OS, disconnect it from the virtual machine via the Devices menu -> External Devices and check how it works.
     
    PaulChristopher@Parallels, Dec 15, 2015
    #9
  10. Eddn

    Eddn Bit poster

    Messages:
    1
    go here download driver
    http://www.acs.com.hk/en/driver/4/acr38-smart-card-reader/
    This fixed all my USB and Card reader problems
    Look for OSX
    MBP 2011 and MBP2012 Mac Mini 2010
    install then SMC and NPRAM
     
    Eddn, Dec 19, 2015
    #10
  11. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Glad your issue has been resolved successfully. Feel free to reach out anytime. We are here to help. Thanks!
     
    PaulChristopher@Parallels, Dec 19, 2015
    #11
  12. AndreN1

    AndreN1 Bit poster

    Messages:
    6
    I have this same issue and nothing suggested works making parallels useless to me since i cannot access any of my USB drives
     
    AndreN1, Dec 20, 2015
    #12
    Parallels User likes this.
  13. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi Andre, please create a Problem Report for the virtual machine as described here http://kb.parallels.com/9058 and provide us with the Problem Report ID.
     
    PaulChristopher@Parallels, Dec 21, 2015
    #13
  14. AndreN1

    AndreN1 Bit poster

    Messages:
    6
    A problem report with the ID number 84260907 has been sent to Parallels
     
    AndreN1, Dec 22, 2015
    #14
  15. AndreN1

    AndreN1 Bit poster

    Messages:
    6
    Drive shows up as Freecom under MacOs
    Screen Shot 2015-12-22 at 8.22.26 PM.png
     
    AndreN1, Dec 22, 2015
    #15
  16. AndreN1

    AndreN1 Bit poster

    Messages:
    6
    Initially appears
    Screen Shot 2015-12-22 at 8.25.16 PM.png

    then disappears after clicking to select Screen Shot 2015-12-22 at 8.25.16 PM.png Screen Shot 2015-12-22 at 8.25.39 PM.png
     
    AndreN1, Dec 22, 2015
    #16
  17. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hey, I would like to let you know that we have already involved our Development in this case and they are currently working on the resolution.
     
    PaulChristopher@Parallels, Dec 22, 2015
    #17
  18. Wise87

    Wise87 Junior Member

    Messages:
    18
    I figured you guys would have figured this out by now. Didn't PDS not see this coming?
     
    Wise87, Dec 22, 2015
    #18
  19. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    308
    Please refer to this article which addresses the workaround for now.
     
    ManojK@Parallels, Dec 24, 2015
    #19
  20. Wise87

    Wise87 Junior Member

    Messages:
    18
    Your workaround doesn't work if your using the Apple Internal Card Reader. When I first view the USB devices PD shows "Apple Internal Memory Card Reader.
    Error 1.jpg
    When I install my card it changes to Apple SD Card Reader (Disk 1).
    Error 2.jpg
    I than select it and I get the error, Unable to connect.
    Error 3.jpg
    This has been happening since the Apple Update. Before the update my reader never said Apple SD Card Reader (Disk 1). It was always Apple Internal Card Reader.

    Report ID: 84426644
     
    Last edited: Dec 24, 2015
    Wise87, Dec 24, 2015
    #20
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