Newly installed latest version of Parallels Desktop and Windows 8.1 on mid-2014 top-of-the-line 2.8GHz MacBook Pro with 16GB RAM, 690GB free space out of 1TB flash storage, and OS X 10.10.5. Parallels and Windows started successfully several times, and I used Internet Explorer to download AVG antivirus and installed it on the Windows VM (not on the Mac side). Sometime after that (and, I believe, after several normal quits and restarts of Parallels and Windows), Windows suddenly decided it could no longer find a boot drive. Now whenever I start Parallels, Windows presents a black MSDOS-looking screen with that message, and the only way I can extricate myself from that screen is to force-quit Parallels using Command+Option+Esc. I would be happy to remove and reinstall Windows and/or Parallels if only I knew how to do so completely. I have no familiarity at all with Windows, and only installed it in order to run ArcGIS (not yet downloaded or installed) on my Mac. I'm an accomplished 30-year Mac user. On another subject, Parallels Support has sent me a support code and says I have 29 days of free phone support remaining, but I've scoured the support pages and I find no other hint that phone support exists at all -- no number, no mention whatsoever. Is there any such thing?
Hi Eric, please provide us with the problem report right after reproducing the issue and you can generate the report using this KB. Please reply us back with the report 8-digit ID.
Problem resolved via remote access during a two-hour phone call with a superhumanly patient and expert Indian support technician for Parallels. I may have understood as much as 5% of what he did -- nowhere near enough to have any idea what caused the problem. High praise and respect for Parallels tech support!
Glad! your issue has been resolved successfully. Feel free to reach out anytime. We are here to help. Thanks!
