Parallel Tools install problem

Hi Parallels,



I bought Desktop 10.1.4 for Yosemite, installed 2 Xubuntu VMs and 1 Ubuntu VM. Later there were updates, and Parallels Tools was updated. Now I can't install any new machines, because Parallels Tools won't install. (Parallels Tools works okay on the existing VMs.) I replaced my Desktop with 10.3.0 (29227) but it won't install PT on any new VMs. I've tried several ways.



If I try to install PT from the yellow triangle above the VM window, then click 'continue' it does not result in an install, though I see persistent bouncing dots on CDRom icon. If I use the VM desktop icon which shows for PT, and from the PT directory launch the PT gui, PTIA and SUDO dialog appear, and PTIA shows an increasing progress bar. However, there are two message dialogs. The top (red) one warns 'There was a problem updating . . .'. There is also a dialog (green) underneath which says 'Parallel Tools updated successfully'. However, it is clear from locked display rez that PT is not installed, and the log confirms.



I've also tried navigating to CDRom directory and executing ./install, but this doesn't work.



The Desktop menu 'About' confirms the 10.3.0 installation. In Double Commander I verified that the /Library/Parallels/ directory has the latest installation date (for 10.3.0). However, there is no '/Tools' subdirectory as Article 111730 seems to indicate there should be. The three directories present are: 'Applications Groups', 'Applications Menus', and 'Downloads'.



Possibly problem report 87184915 captured something of use.



thanks,

Gary Bollenbach

 

Hello GaryB6,
Please check your private message.

 

Thanks for the help, Manu. I should have thought of the possibility of version incompatibility. A basic principle.

regards,
Gary B