Not possible to use virtual machine

PD12 does not recognize my user and password and it is therefore not possible for me to use my Virtual Machine...
Do you have a solution to remedy this problem?

Try :
- new account
- my account
- accès to website to verify mu licence key
- eliminate host

Thanks in advance for help!
Best regards

 

Hey, you mean that you cannot login in your Parallels account?

 

Also could you please provide us with the screenshot of the error message, if you get any.

 

I

I think it happens to make the connection with my account...
When I use terminal, this message appear :
Failed to install the license: Unable to perform the operation. The license server cannot process the request. For more information, please read the following article (http://www.parallels.com/products/desktop/supportinfo/pdfm12_fr_FR_47030).