Latest update (12.1.1) broke my Windows XP

Discussion in 'Installation and Configuration of Parallels Desktop' started by Polarbreeze, Nov 27, 2016.

  1. Polarbreeze

    Polarbreeze Bit poster

    Messages:
    7
    Since I installed the latest update my Windows XP setup has gone haywire. I get several "found new hardware" alerts on startup, which I wasn't getting before. More troubling, I can't get access to folders. On startup I get:
    "\\Mac\Home\Desktop is not accessible. You might not have permission to use this network resource. Contact the network administrator..."
    I don't know why it's suddenly decided my desktop is a network resource - nor why I don't have permission to access it. Programs run OK but any file related operations (open, save etc) give a similar error message, also referring to my folders as a network resource. My Windows 8.1 VM continues to work fine. However, I have two programs that won't run on 8.1 so I need to XP VM to be available also.
    Has anyone come across this issue before, any hints, fixes? Thanks!
    Howard
     
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hello, It seems that you're on an outdated build of Parallels Tools drivers for Parallels Desktop 12, it needs to be updated (Actions > Update Parallels Tools).
     
  3. Polarbreeze

    Polarbreeze Bit poster

    Messages:
    7
    Ah, thanks PaulChris, that did fix it. You'd think the installer would be smart enough to update the drivers at install time - or at least provide a warning so the user could go ahead and update them. Might be a good thought for a future release. Thanks for the fast reply, got me back in business right away!
    Howard
     
  4. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,120
    Glad to know that!
    Let us know if you need any assistance.
     

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