Losing the will to live

Discussion in 'Installation and Configuration of Parallels Desktop' started by MikeS9, Dec 19, 2016.

  1. MikeS9

    MikeS9 Bit poster

    Messages:
    5
    Hi there,
    I've installed Parallels Desktop (now updated to 12) on my Mac Pro (Windows 10) and have been trying to get it to work for the last 3 weeks or so,
    I seem to have tried everything on the knowledge base to get it to work and it's still slowing my mac down to close to unusable,

    Please can somebody point me in the direction of something to help me out?

    Thanks
     
    MikeS9, Dec 19, 2016
    #1
  2. Maria@Parallels

    Maria@Parallels

    Messages:
    8,688
    Hi, could you please provide us with the screenshot of your Activity monitor (with running Parallels Desktop app)?
     
    Maria@Parallels, Dec 20, 2016
    #2
  3. MikeS9

    MikeS9 Bit poster

    Messages:
    5
    Uploaded, thanks
     

    Attached Files:

    MikeS9, Dec 20, 2016
    #3
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi MikeS9, please follow the instructions below to fix the issue:
    1. Quit Parallels Desktop.
    2. Launch Terminal.app on the Mac.
    3. Execute the commands in Terminal window separately (one by one):
    Note: you will be asked to enter your Mac password and hit Enter to continue, it will not be seen in Terminal window due to security measures.
    sudo rm -rf /Library/Preferences/Parallels/network.desktop.xml

    sudo killall -9 prl_naptd
    4. Start Parallels Desktop.
     
    PaulChristopher@Parallels, Dec 21, 2016
    #4
  5. MikeS9

    MikeS9 Bit poster

    Messages:
    5
    Mikes-iMac:~ mike789s$ sudo killall -9 prl_naptd

    No matching processes were found

    Mikes-iMac:~ mike789s$

    Is this correct??^
     
    MikeS9, Dec 22, 2016
    #5
  6. MikeS9

    MikeS9 Bit poster

    Messages:
    5
    Just started Parallels again and launched Windows 10 and it's still using 50%+ CPU, sadly
     
    MikeS9, Dec 22, 2016
    #6
  7. Maria@Parallels

    Maria@Parallels

    Messages:
    8,688
    And how may CPU has your VM?
     
    Maria@Parallels, Dec 22, 2016
    #7
  8. CatalinT

    CatalinT Member

    Messages:
    28
    You might want to give VMWare Fusion a try. Much better licensing deal and Windows just runs, no issues. Parallels needs to get their act together if they really want to keep current customers and MAYBE attract new ones.
     
    CatalinT, Dec 23, 2016
    #8
  9. MikeS9

    MikeS9 Bit poster

    Messages:
    5
    The 50+ CPU being used is for my VM?
     
    MikeS9, Dec 27, 2016
    #9
  10. Swati@Parallels

    Swati@Parallels

    Messages:
    360
    Since the issue requires a deeper investigation, we request you to email us with the detailed description at cs(at)parallels(.)com and we'll follow up.
    [FONT=wf segoe-ui normal, Segoe UI, Segoe WP, Tahoma, Arial, sans-serif][FONT=Arial, sans-serif] [/FONT][/FONT]
     
    Swati@Parallels, Dec 27, 2016
    #10

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