Hi I have recently upgraded to Parallels 11 as I have updated my Mac to OSX10.11.1 El Capitan. Post the upgrade my windows 7 implementation has crashed and whatever I do I cannot close Windows down. Any advice would be greatly appreciated! Cheers Ben
Hi Ben, It would be great if you could share a screenshot of the error page which will help us to locate the issue and provide you a solution.
There is no error page - I just have a Windows desktop with Firefox on it that has crashed and I cannot seem to shut down that instance of Windows. Even closing parallels or shutting down my Mac I still get the same frozen Windows 7 screen. It all worked perfectly until I updated to Parallels 11. Any ideas how I close down that instance of Windows 7?
Dear Ben, could you please generate the Problem report using this KB and reply me back with the Problem report ID number
Windows became more stable as it matured. And, while the operating system has gone from 16-bit to 32-bit and now 64-bit, the features have become more extravagant, and the footprint much larger & it is actually harder to bring down.
