Parallels 11 - Unable to confirm the product license

Discussion in 'Installation and Configuration of Parallels Desktop' started by LouisB2, Dec 21, 2016.

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  1. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Glad to hear that! Feel free to reach us anytime.
     
    Ajith1, Jan 3, 2017
    #21
  2. cahirh

    cahirh Bit poster

    Messages:
    1
    I'm having the same problem with 11. Any help appreciated.
     
    cahirh, Jan 4, 2017
    #22
  3. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Hi,
    We've requested a few details in private message. Please check & respond.
     
    Guna@Parallels, Jan 4, 2017
    #23
  4. JimB5

    JimB5 Bit poster

    Messages:
    1
    I'm having the same problem with Parallels 11. I got a new MAC and a signed out of Parallels on my old one, but when I try to activate on the new MAC, it says "Unable to confirm the product license.". Can you help?
     
    JimB5, Jan 7, 2017
    #24
  5. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi JimB5, please check your private message and reply.
     
    PaulChristopher@Parallels, Jan 8, 2017
    #25
  6. AlokB123

    AlokB123 Bit poster

    Messages:
    2
    I'm having the same issue, can you help?
     
    AlokB123, Jan 8, 2017
    #26
  7. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi AlokB123, we have made few changes in the key settings. Please restart and reactivate Parallels Desktop with the same activation key.
     
    PaulChristopher@Parallels, Jan 8, 2017
    #27
  8. MaxB2

    MaxB2 Bit poster

    Messages:
    1
    I'm trying to transfer one of my Parallels licenses from an old iMac to a newer MacBook Pro, but after deactivating and uninstalling it on the old iMac, I'm getting a message Unable to confirm the product license. You have reached the maximum number of activations available for your activation key, eventhough I've only activated that specific key once and was told I could transfer it when I needed to.
     
    MaxB2, Jan 9, 2017
    #28
  9. FlorianZ1

    FlorianZ1 Bit poster

    Messages:
    1
    Hey, I have the same problem. The trouble shooting steps didn't´t work. Help needed. Thanks a lot in adavnce!
     
    FlorianZ1, Jan 9, 2017
    #29
  10. RodolfoD

    RodolfoD Bit poster

    Messages:
    2
    Tried to transfer my Parallels 11 license from my MacBook Air to a new MacBook Pro. I deactivated and uninstalled Parallels 11 on the old MacAir. When I tried to activate Parallels 11 on the new MacBook Pro, I received this message: "Unable to confirm the product license. You have reached the maximum number of activations available for your activation key."

    I also upgraded to Parallels 12 on my iMac. Do I have to deactivate Parallels 12 on the iMac, in order to use Parallels 11 on the MacBook Pro?
     
    RodolfoD, Jan 9, 2017
    #30
  11. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    We've reset the activation limit. Please try to activate now.
     
    Guna@Parallels, Jan 9, 2017
    #31
  12. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Dear @FlorianZ1
    We've reset your activation limit. Please try to activate now.
     
    Guna@Parallels, Jan 9, 2017
    #32
  13. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Hi @RodolfoD
    We've reset the activation limit. Could you please try to activate & keep us posted?
     
    Guna@Parallels, Jan 9, 2017
    #33
  14. RodolfoD

    RodolfoD Bit poster

    Messages:
    2
    Thank you so much... after 3 attempts... it's working now.
     
    RodolfoD, Jan 9, 2017
    #34
  15. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Glad to know it's working!
     
    Guna@Parallels, Jan 9, 2017
    #35
  16. Alex26

    Alex26 Bit poster

    Messages:
    1
    I have the same issues, how can I get my activation limit reset as well?
    Thanks in advance for the help
     
    Alex26, Jan 17, 2017
    #36
  17. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    We've reset your activation limit. Please try to activate now.
     
    Guna@Parallels, Jan 17, 2017
    #37
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