Cant start Parallels... spinning wheel

Hi there, whenever I start Parallels Desktop.app I get a spinning wheel that goes on for minutes and then it just closes down.
I tried doing the command found on troubleshooting:
sudo chown -R root:wheel /Library/Preferences/Parallels
Also installing, uninstalling, reinstalling and nothing.
This is the latest Parallels 12 with MacOS Sierra. I could open it a few weeks ago and installed windows 10 successfully, but it broke suddenly.
I also tried the old repair permissions methods and opening it with a newly created User on the mac... nothing.

 

Hi there. Both links point to the same article.

Did the steps as provided, restarting the computer after step #2 and still no results. After installation Parallels opens itself and shows the gray spin wheel animation for about one or two minutes and then it shuts down.

 

There is no error message, this is the only thing I see for minutes before it closes down without any notice.

 

Thanks a lot, could you please generate the Problem report using this KB article.
Please generate report once you started Parallels Desktop and reply us back with the report number.

 

I have the same issue!!!!!!! Please advise.

 

Did you tried the terminal command and installing Parallels Desktop:

1. Open Terminal application (Finder > Applications > Utilities > Terminal);
2. Copy the following command, paste it into Terminal window and press Return:
   sudo chown -R root:wheel /Library/Preferences/Parallels
3. Try to run Parallels Desktop now.

 

Please try uninstalling and installing Parallels Desktop:
1. Open Terminal.app on the Mac.
2. Proceed with executing the commands below one by one:
sudo rm -rfd /System/Library/Extensions/prl
sudo rm -rfd ~/Library/Preferences/com.parallels
sudo rm -rfd /Library/Preferences/parallels
sudo rm -rfd /Library/Parallels
sudo rm -rfd ~/Library/Saved\ Application\ State/com.parallels.desktop.console.savedState
sudo rm -rfd /Library/logs/parallels.log
sudo rm -rfd /Library/Preferences/Parallels/
sudo rm -rfd /Private/var/db/parallels
sudo rm -rfd /Private/var/.parallels_swap
sudo rm -rfd /Private/var/db/receipts/'com.parallels*'
sudo rm -rfd /Private/var/db/Parallels/Stats
sudo rm -rfd /Private/var/root/library/preferences/com.parallels.desktop.plist
sudo rm -rfd ~/Applications\ \(Parallels\)/
sudo rm -rfd /Applications/Parallels\ Desktop.app
After that, please try to install Parallels Desktop 12.

 

This worked for me. However I notice that my Keyboard is not working when in the Control Panel... Settings.... dialog box, where it says "Find a setting". Nor does it work in Calculator, Cortana, or any other Windows dialog box. However the keyboard does work when running applications, Word, Excel, browsers, etc....

Please advise.

Thank you.

 

@MarcR2 and did you try this KB article?

 

This did not work.

Please advise.

 

Could you please provide us with the problem report. Please generate it after starting Parallels Desktop.
You can use this article for the report generation and reply us back with the report number.

 

Report number: 163662054
I have this problem when running in Full Screen Mode.
Thank you.

 

Thanks a lot for provided report.
Please try this KB

 

@MarcR2 the reason of this issue is probably Windows system corruption, and this KB will help with 8 and 10 versions.

And please create a backup copy of your VM before making any changes.

 

Thank you.

I ran sfc /scannow

And it completed:
Windows Resource Protection did not find any integrity violations.

I did not continue with DISM since there were no errors.

Please advise.

 

Thank a lot for the provided results.
Please try this.

 

Hi, I have the same issue, the wheel spinning when starting the PD12. I have followed the steps above to uninstall and re-install but not work for me. Would you please having any solution of this? Thank you.