Parallels Logo Loads for a while, and then the application quits.

Discussion in 'General Questions' started by Melek, Jun 11, 2017.

  1. Melek

    Melek Bit poster

    Messages:
    4
    Hi all,
    Recently, parallels has stopped working for me. When I try to open it, it just shows the loading icon for a while, and then the application quits. I'm not sure what I should do, and I don't know what happened for it to act this way.

    Any help is appreciated!
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,257
    Hi @Melek , please follow the steps suggested here and let us know if that he
     
  3. Melek

    Melek Bit poster

    Messages:
    4
    Unfortunately, it still doesn't solve the problem, though those are the exact symptoms.
     
  4. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,257
    Hi @Melek, please perform First Aid on your Mac and then please try creating a test account on your Mac and check if that is working.
     
  5. Melek

    Melek Bit poster

    Messages:
    4
    Still no results... Is it possibly that, since I recently updated my mac, that that may be the issue? I know it sometimes is with other applications.
     
  6. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi @Melek, please let us know what version of Mac OS X and Parallels Desktop do you have?
     
  7. Melek

    Melek Bit poster

    Messages:
    4
    I am on Mac os 10.12.5 and Parallels 12.1.1 I haven't bothered updating it since it work fine as it was.
     

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