Small problem with latest Parallels 13 update (Version 13.1.1 (43120))

Discussion in 'General Questions' started by ivahost, Nov 8, 2017.

  1. ivahost

    ivahost Member

    Messages:
    67
    Hi
    After upgrading to this version I have noticed that the activity indicators shown on the title bars for stuff like network and hdd's no longer blink blue at all when there is activity on those devices. This used to be a useful way of checking what was happening when a windows machine appeared hung during a reboot. Anyone else have the same problem?
     
  2. Meenakshi@Parallels

    Meenakshi@Parallels Pro

    Messages:
    450
    Hello ivahost, to help us understand the issue better, please take a screenshot of it and reply with the same. Thanks!
     
  3. ivahost

    ivahost Member

    Messages:
    67


    This video shows that no disk activity light and no network activity light (used to be a blue blinking dot) below the virtual device icons on the title bar
     
  4. Meenakshi@Parallels

    Meenakshi@Parallels Pro

    Messages:
    450
    Please uninstall and reinstall Parallels Desktop 13. please use this link http://kb.parallels.com/Attachments/kcs-37681/Parallels Desktop Uninstaller.zip to download Parallels Desktop uninstaller and follow the below steps:
    1.Open the Downloads folder in Finder
    2.Locate the Parallels Desktop Uninstaller.zip
    3.Double-click on the archive to extract the app
    4.Press Control(Ctrl) key and click on the app
    5.Click Open and one more time select Open from the pop-up dialog.
    Please use this link www.parallels.com/directdownload/pd13 to download Parallels Desktop 13 for Mac and check if this works. Thanks!
     
  5. ivahost

    ivahost Member

    Messages:
    67

    Running the uninstaller gives the following error:
    The action "Run AppleScript" encountered an error: "Terminal got an error: /bin/sh: /private/var/folders/_v/ls5vr45d0z33rryqwwx4wmc40000gn/T/AppTranslocation/C9D674B6-F5E4-4173-AC41-FC46B6FDE6EC/d/PDremove.app/Contents/PDUninstaller.sh: No such file or directory"
     
  6. ivahost

    ivahost Member

    Messages:
    67
    I ran the PDUninstaller.sh as root and reinstalled PD13, now the indicator lights works fine. Thanks for the help.
     
  7. Meenakshi@Parallels

    Meenakshi@Parallels Pro

    Messages:
    450
    Glad to know that you were able to sort out the issue. Please get back to us for any further queries. Thanks!
     

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