we have made changes to the activation key . Please

Hi everyone,

I have bought the Parallels 13 upgrade for Mac (High Sierra) but the installation program doesn't run. If I click it, simply nothing happens...

Please help, so that I can get my work done. I have sent an e-mail to Parallels, but they don't reply at all.

 

Hello @JanD4 , Please run First Aid on your Mac by referring the steps provided at https://support.apple.com/en-in/guide/disk-utility/repair-a-disk-dskutl1040/mac , restart your Mac and then use the link www.parallels.com/directdownload/pd13 to download version 13 and check if it works.
Thanks

 

I have tried it, but it still doesn't work...

 

No error message or spinning wheel. When I click the Installation Icon, I am asked to open the program. When I press the open button, nothing happens...

 

Hello @JanD4 , Please let us know the version of your Mac OS.
Thanks

 

Hi Alfena, my Mac OS Version is High Sierra 10.13.1

 

Dear Paul, I can't make a report because Parallels 12 doesn't work since my upgrade to high sierra. I am really stuck here...

 

Hi @JanD4 , please let us know what happens exactly when you try to open Parallels Desktop for Mac application.

 

The upgrade download doesn't do anything.

When I open Parallels Desktop, I get the message that it is unable to open.

The report is as follows:
Process: prl_client_app [989]
Path: /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app
Identifier: com.parallels.desktop.console
Version: ???
Build Info: Parallels-41615.0~12.2.41615.0
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: prl_client_app [989]
User ID: 501

Date/Time: 2017-12-14 20:56:55.714 +0100
OS Version: Mac OS X 10.13.2 (17C88)
Report Version: 12
Anonymous UUID: AF4D2382-73A6-EAAC-46AA-397EE08A1C93


Time Awake Since Boot: 550 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):
-->
__TEXT 00000001065a0000-0000000108781000 [ 33.9M] r-x/rwx SM=COW

Thread 0 Crashed:
0 ??? 0x0000000116f7719c _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffee965fc08
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x0000000116f7719c rfl: 0x0000000000000200 cr2: 0x0000000000000000

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0


Binary Images:
0x1065a0000 - 0x108780717 +??? (0) <F5038FC9-C72B-3551-AB35-AEC23E8DEAF6> (null)
0x116f76000 - 0x116fc098f +??? (519.2.2) <6695F30B-4E88-3C0B-9867-7D738C44A3E6> (null)

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 95
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=35.4M resident=0K(0%) swapped_out_or_unallocated=35.4M(100%)
Writable regions: Total=8440K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8440K(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 2
Stack 8192K 2
__DATA 1476K 5
__LINKEDIT 1232K 3
__TEXT 34.2M 3
shared memory 8K 3
=========== ======= =======
TOTAL 100.8M 12

Model: iMac17,1, BootROM IM171.0110.B00, 4 processors, Intel Core i5, 3,3 GHz, 8 GB, SMC 2.34f2
Graphics: AMD Radeon R9 M395, AMD Radeon R9 M395, PCIe, 2 GB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x802C, 0x384B54463531323634485A2D314739453220
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x802C, 0x384B54463531323634485A2D314739453220
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)
Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST2000DM001, 2 TB
Serial ATA Device: APPLE SSD SM0128G, 121,33 GB
USB Device: USB 3.0 Bus
USB Device: DIGIPASS 870
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 28.1

 

Hello @JanD4, We would request you to uninstall the Parallels Desktop completely using the below Terminal command and check it helps.

Quit Parallels Desktop.

Launch Terminal application (Applications > Utilities > Terminal).

Execute the following commands separately (one by one):

sudo su

NOTE: You will be prompted to enter your Mac password after executing the first command. Due to security measures you won't be able to see the password itself, just type it in and hit return/Enter.

rm -rfd /System/Library/Extensions/prl*

rm -rfd ~/Library/Preferences/com.parallels*

rm -rfd ~/Library/Preferences/parallels

rm -rfd ~/Library/Parallels

rm -rfd ~/Library/Saved\ Application\ State/com.parallels.desktop.console.savedState

rm -rfd /Library/Preferences/Parallels/

rm -rfd /private/var/db/Parallels/

rm -rfd /private/var/.parallels_swap

rm -rfd /private/var/db/receipts/'com.parallels*'

rm -rfd /private/var/db/Parallels/Stats

rm -rfd /private/var/root/library/preferences/com.parallels.desktop.plist

rm -rfd ~/Applications\ \(Parallels\)/

rm -rfd /Applications/Parallels\ Desktop.app/

Restart the Mac.

Install Parallels Desktop again. If the issue still persists, please let us know.

 

I could try that, but won't this give problems with reinstalling, because I always bought upgrades for an old parallels desktop version of which I don't have the product keys anymore?

 

Hello JanD4, please check your private message.Thanks!

 

Hey all,

I have tried everything, but still no good solution. I really need acces to Windows in parallels to do my work properly... Anyone?