Unable to request a trial key

Unable to request a trial key
I make sure follow the steps from article http://kb.parallels.com/116845.

 

Hi CirrusW,

Please follow the instructions suggested at http://kb.parallels.com/121072 and let us know how it goes.

 

Dear Sir,
I try again to follow the steps from article http://kb.parallels.com/116845.
I make sure about Capital letters (uppercase) in email address follow the instructions suggested at http://kb.parallels.com/121072

It was successfully activated.
I truly appreciate your help in resolving the problem,
Cirrus Wu.

 

Hi CirrusW,

It's great to hear that your issue has been fixed and you were able to work on it without any issues.

Feel free to get back to us if you need any assistance.

 

Hello Parallels Support, I have snow leopard (OX 10.6.8) and trying to install Parallel desktop 9 trial version. When I click on Get Trial, an error message comes "Unable to request a trial key. Please check your network connection and try again" . Please help me.

 

You can request a trial for the latest version of Parallels Desktop (i.e) Parallels Desktop 11. You can get a trial version of Parallels Desktop 11 from http://kb.parallels.com/123273 once you have upgraded your Mac OS X to 10.9.5 or higher as it is the minimal version of OSX required for running Parallels desktop 11 as per http://kb.parallels.com/123276

 

I have OS X 10.8.5 (mountain lion) so i downloaded and installed parallels desktop 10 business edition but i cannot get trial key.
I raised support ticket #2203027 without correct response.
I received feedback for 11 version. Please your help

 

You can request a trial only for the latest version of Parallels Desktop (i.e) Parallels Desktop 11. You can get a trial version of Parallels Desktop 11 from http://kb.parallels.com/123273 once you have upgraded your Mac OS X to 10.9.5 or higher as it is the minimal version of OSX required for running Parallels desktop 11 as per http://kb.parallels.com/123276

 

Hello Parallels Support,

I have installed Parallels version 9 and 10 and it is not possible for any of them to request a free trial. It comes up with the message: Unable to request trial key. I have already created an account and confirm the account as well without any results to the request of trial. I have not installed Parallels version 13, because I am having OS X version 10.9.5 installed on my Mac (and without the possibility to upgrade due to the age of the computer).
Can you please help me how to receive an activation key?
Thank you so much in advance.

 

Hello SabineS1, the trial version is available only for the latest version ie Parallels Desktop 13 for Mac. Unfortunately, we do not have the option to provide the trial version of Parallels Desktop 9 or Parallels Desktop 10 for Mac. Thanks!

 

Hi Support

I can't request trial for any email in pd13: enter email, register it and after clicking "Try Free for 14 days" it shows message that it is already registered (but i registered it on a previous step only) https://www.dropbox.com/s/ctq1lcrch4bmp2f/Screenshot 2018-01-02 13.11.37.png?dl=0

how can i get trial?

 

Hello qu$er, we have an ongoing issue on our end in trial activation and it has been already notified to the concerned team and we are working on it. Thanks!