Unable to upgrade from 12 to 13

Discussion in 'Installation and Configuration of Parallels Desktop' started by Parallels User, Jan 16, 2018.

  1. Parallels User

    Parallels User Guest

    I have purchased an upgrade subscription for parallels desktop pro 13.(currently using 12) Upon entering both new and previous activation keys, it says the previous key is not registered on sever.
     
    Parallels User, Jan 16, 2018
    #1
  2. Shathish@Parallels

    Shathish@Parallels Pro

    Messages:
    328
    Hello @JosephL7, Parallels Support Here! We have sent you a private message, please check and respond. Thanks, Shathish
     
    Shathish@Parallels, Jan 16, 2018
    #2

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