Deactivate Parallels Desktop 10 - moved to new machine

Discussion in 'General Questions' started by DarrenG1, Apr 15, 2017.

  1. DarrenG1

    DarrenG1 Bit poster

    Messages:
    6
    Hi,
    Moved parallels desktop 10 to new mac, cannot activate - number of activation reached. can you reset please.

    Thank You
     
  2. Swati@Parallels

    Swati@Parallels

    Messages:
    360
    Hello DarrenG1, we have reset your Parallels Desktop 10 license key. Please activate it now and let us know how it goes.
     
  3. DarrenG1

    DarrenG1 Bit poster

    Messages:
    6
    Sorted. Thank you for prompt reply and action. Much Appreciated
     
  4. Swati@Parallels

    Swati@Parallels

    Messages:
    360
    You're most welcome. Please feel free to reach us anytime.
     
  5. DonatasP

    DonatasP Bit poster

    Messages:
    6
    Hi, have the same problem. Cannot activate Parallels on my new MAC, due to license max activations. Can you reset?
    Thanks
     
  6. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,356
    Hi @DonatasP , we have made the changes. Please
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  7. DonatasP

    DonatasP Bit poster

    Messages:
    6
    Hi, still is not possible to activate on new mac. There is no possibility to deactivate on old computer. Can you deactivate license? And I will try to activate it on new one?
     
  8. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @DonatasP, we have checked the records and made necessary settings for the license key. If the issue persists, please open Terminal end execute this command: prlsrvctl activate-license-online and let us know how it works.
     
  9. DonatasP

    DonatasP Bit poster

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    6
    I should open terminal on new or on old mac?
     
  10. DonatasP

    DonatasP Bit poster

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    6
    HI, I activate on old mac again :)
     
  11. DonatasP

    DonatasP Bit poster

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    6
    can we reaped all process again, sorry
     
  12. DonatasP

    DonatasP Bit poster

    Messages:
    6
    Super, everything is working good. Thanks
     
  13. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @DonatasP, you're welcome! Feel free to reach out anytime. We are here to help! Thanks!
     
  14. KenW6

    KenW6 Bit poster

    Messages:
    2
    Same problem as others. I've uninstalled on my old Mac and it won't let me activate on the new Mac. Tried the prlsrvctl activate-license-online command as suggested, still no luck. What do I do now?
     
  15. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Hello KenW6,
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  16. Meenakshi@Parallels

    Meenakshi@Parallels Pro

    Messages:
    450
    Hello KenW6, please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation. Thanks!
     
  17. KenW6

    KenW6 Bit poster

    Messages:
    2
    Thanks, the terminal command solved my issue.
     
  18. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We are glad that the issue is resolved. Feel free to reach out to us.
     
  19. CharlesB7

    CharlesB7 Bit poster

    Messages:
    1
    Same issue here: migrated to new Mac, but can't activate. There's no way to deactivate on the old Mac, and the Terminal command doesn't work for me.
     
  20. AJ@Parallels

    AJ@Parallels

    Messages:
    752
    Hello CharlesB7, We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     

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