Documents will not print with Parallels 12

Discussion in 'General Questions' started by Parallels User, Aug 30, 2016.

  1. TimS3

    TimS3 Bit poster

    Messages:
    7
    Printing lock up ? Noticed if i print an email from Outlook 2013 on version 12 it open adobe reader but the print dialogue box opens behind all the open windows and you cannot tab or access it, until its OK'ed you can't access any screens under Windows and need to crash windows.
    Mac stays operational. running Win 8.1
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    If possible share a screenshot to check and assist.
     
  3. LaszloM2

    LaszloM2 Bit poster

    Messages:
    2
    Hi!

    I use parallels 12.1.1(41491) and win7, I have this message: "There was an internal error and Parallels Desktop is unable to print this document"".
    I unchecked Shared Printers and make sure the "show page setup options before printing" . Then it works, but i want to print to pdf from win.
    What is my problem? An other macmini it is work, but on my new MacbookPro is doesn't.
    Thank you
     
  4. SisaJ

    SisaJ Bit poster

    Messages:
    1
    Hello,

    I have the same problem. Do you have any solution to solve this? I can print only without configuration window, but this way of printing is unusable after a while (temporary it is ok).
    Report ID is: 144231897

    Thanks,
    Janos
     
  5. AlainN1

    AlainN1 Bit poster

    Messages:
    7
    as suggested in this thread, uncheck "show page setup options before printing" under shared printers. See the screenshot (with a french version). It will (normally) work again but the problem is, as written, that you can't setup the options of your printer anymore. We're all expecting a fix for this...
    Niko
     

    Attached Files:

  6. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Hi,
    Try updating Parallels Desktop 12 to the latest version then check the issue persists or not.
     
  7. AlainN1

    AlainN1 Bit poster

    Messages:
    7
    Hi everyone
    upgraded today..check the option for printing again and try.... suspens..
    yesss.. it works now ! Welcome back to this functionality !
    Niko
     
  8. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We are happy to hear that the issue with printing is resolved. Feel free to reach us anytime for support.
     
  9. dife

    dife Junior Member

    Messages:
    11
    Hi. I have Parallel 13.3.0 and does not print. When unchecked "Show page .." it prints, but with zero length.
    It worked fine in Parallel 11.
     
  10. AJ@Parallels

    AJ@Parallels

    Messages:
    752
    Hello dife, Let us ensure that Parallels Tools are properly installed. Please follow this link to install Parallels Tools. If you see reinstall or update Parallels Tools then kindly reinstall it.
     
  11. dife

    dife Junior Member

    Messages:
    11
    Thanks for the suggestion. I have the latest version of Parallel (build 43321)
    Despite I have updated Parallel Tools, I have reinstalled right now.
    Prints nothing. I have tested with real printer (Job stopped, most probably, because empty)
    With PDF printer (ie. printing into pdf) results in zero length file.
    I tried Win10, Win7, WinXP, non of them works in 13.3
     
    Last edited: Apr 18, 2018
  12. AJ@Parallels

    AJ@Parallels

    Messages:
    752
    Kindly follow the instructions from this link < https://kb.parallels.com/en/111997 > and check if it helps.
     
  13. dife

    dife Junior Member

    Messages:
    11
    This link is about installing/sharing MacOS printer with VM via Parallel.
    It is done. The VM know the printer even the default one.
    The printing process starts (only with unchecked the "Show page setup option before printing")
    The Printer on the Dock of MAC appears, pdf file is created, BUT with zero length.
    When I choose real printer, the process is the same, nothing is printed.
    BTW, I have been using Parallel since 3.x, in the last 10 years there was no problem with printing .
     
  14. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Let us know how the printer is connected to the Mac and VM.
     
  15. dife

    dife Junior Member

    Messages:
    11
    This is the MAC printer preferences: These work fine from MAC
    Next screenshot about printers in Windows 7. When I start printing test page, it starts printing as you can see on the 3rd picture. However, the saved pdf is empty.
    I also uploaded the printer sharing setup in Parallels.
     

    Attached Files:

  16. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Hi dife,
    Are you trying to use the Vip PDF Printer and it is not working? Have you tried with the other printers to print? Is it printing?
     
  17. dife

    dife Junior Member

    Messages:
    11
    When printing to real printer, this is the result. From MAC it prints correctly, but from Parallels empty page is received ..
     

    Attached Files:

  18. AlexA2

    AlexA2 Member

    Messages:
    67
    I'm getting the same error on PD14.1.3 with Windows 10 1903. I suspect the latest PD update broke something.
     
  19. Hi, did you reinstall Parallels Tools and check? Are you able to print from Mac side?
     
  20. JosefP3

    JosefP3 Bit poster

    Messages:
    3
    Got the same problem after parallels update :(
    It would be great to receive some help
     

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