We have analyzed the dumps, there are no issues with either Windows core or virtualization engine. Windows is stuck at loading user space (autostart programs), what software exactly causes the issue we don't know: neither the dump nor technical report does not contain this information. I suggest the following steps to troubleshoot the issue:
1.
Make a manual backup of the VM (if not enough room on Mac, take a snapshot via Actions > Take Snapshot).
2. Start Windows 10 and right after go to Actions > Reset.
3. Repeat reset procedure 2-3 times until Windows shows 'Preparing Automatic Repair' (unfortunately, this is now the easiest way to get to safe mode).
View attachment 13907
4. Wait until Windows shows 'Automatic Repair' dialog. Select 'Advanced options' > Troubleshoot > Advanced options > Startup Settings > click 'Restart' > press '4' or F4 on keyboard.
5. Make sure Windows is booted to safe mode. Let me know if Windows cannot boot even to safe mode.
6.
Take another snapshot.
7. Right-click on Windows taskbar > select Task Manager > navigate to Startup tab > disable all 3rd-party software except Microsoft and Parallels publishers.
8. Restart Windows. Check if Windows is booted to normal mode successfully.
- If yes, then one of the 3rd-party programs causes Windows boot issue. Revert to snapshot to safe mode and disable one 3rd-party program at a time and reboot to check. Once the conflicting software is determined, please reply to this forum thread with the software name.
- If Windows yet does not boot even after disabling all 3rd-party programs, use system restore points to recover Windows (Wait until Windows shows 'Automatic Repair' dialog. Select 'Advanced options' > Troubleshoot > Advanced options > System Restore). You can also reset Windows as a last resort option ('Reset this PC' at 'Troubleshoot' section).
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