Parallels Desktop 14 suddenly asks me to log in to Parallels Account when I start a VM

Discussion in 'General Questions' started by AndrewB20, Oct 11, 2018.

  1. AndrewB20

    AndrewB20 Junior Member

    Messages:
    14
    This happened starting today on both my Macs.
    I am worried that if this keeps happening I might be somewhere without Internet access when it happens again and then cannot use any VMs until I have Internet access again.
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hello AndrewB20. Can you try and share a video of the issue?
     
  3. AndrewB20

    AndrewB20 Junior Member

    Messages:
    14
    No, I cannot. I typed my user name and password and Parallels was working again. I am sure you know what the screen looks like. It's the normal screen used to register Parallels Desktop.
     
  4. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Of course, we are familiar with that screen's appearance - we just needed to confirm at which point exactly that screen appeared (i.e., when as soon as Parallels Desktop application was launched or really only when you attempted starting the VM, etc.,).
    Please reboot the Mac once and check if the issue persists. If yes, remove and reinstall Parallels once.
     

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